Director Patient Access - AHN St. Vincent - Full time

Highmark Health • Erie, PA

8d

About The Position

Directs the administrative and fiscal components of patient access points, including inpatient, outpatient, emergency, and ancillary registration; scheduling; pre-registration; cash management and posting; and bed management where applicable. The role manages staff and expenses, coordinates with hospital departments and corporate leadership, supports financial clearance and patient eligibility assistance, and works toward revenue cycle operational goals. It also develops and administers department budgets and ensures compliance with applicable requirements for patient registration and education.

The position requires compliance with the company's ethical and legal standards, Code of Business Conduct, HIPAA privacy requirements, and information security policies. Employees may have access to confidential customer information and must protect it at all times.

Requirements

• Bachelor's degree, or relevant experience and/or education as determined by the company in lieu of a bachelor's degree.
• Five years of experience in healthcare access management.

Responsibilities

• Manage human resources and expenses to meet department productivity standards and budget objectives.
• Supervise staff, evaluate work, and recommend and implement approved disciplinary action.
• Work with hospital departments and corporate leadership to resolve problems and develop policies, processes, and programs; coordinate services and support organizational cohesiveness.
• Carry out financial clearance policies and patient eligibility assistance, including insurance verification and financial review, in collaboration with financial counselors, facility leadership, and physician staff.
• Maintain a high degree of customer service.
• Work with system leadership to achieve established revenue cycle operational goals.
• Develop, administer, and remain accountable for department budgets.
• Ensure compliance with federal, state, local, Joint Commission, and hospital policies and regulations relating to patient registration and education.
• Comply with the Code of Business Conduct, HIPAA privacy requirements, and company information security policies.

What This Job Offers

• Job Type: Full-time
• Career Level: Director