Patient Access Director Jobs

About The Position

Requirements

• Bachelor’s degree in Life Sciences or a business-related discipline.
• 15 or more years of experience and/or relevant experience in vendor management, procurement, or a related field in the pharmaceutical industry, such as a pharmaceutical manufacturer, pharmacy, or PBM.
• Extensive CRM and/or ERP experience, including external data-feed and integration requirements and related reporting.
• Proven ability to build effective working relationships with internal and external business stakeholders.
• Skill in developing statements of work and key performance indicators.
• Proficiency in data analysis and reporting in Excel.
• Ability to adapt to change and competing priorities and manage multiple projects in a dynamic, fast-paced environment.
• Ability to multitask, plan and organize work streams, and solve problems effectively in a team environment.
• Strong leadership, communication, and change-execution skills, including the ability to manage others and execute high-level ideas individually.
• Emotional resilience and the ability to handle sensitive information.
• Strong oral and written communication, listening, presentation, time-management, and prioritization skills.
• Reliable, conscientious, responsible, motivated, proactive, and able to work within a team.

Nice To Haves

• Master’s degree.
• Experience in Patient Services, Specialty Pharmacy operations, or HUB management services.
• Pharmaceutical reimbursement experience.

Responsibilities

• Guide implementation and management of end-to-end partner relationship processes to maximize partner performance and provide effective service to patients and internal stakeholders.
• Manage HUB partners supporting the PDT business, Patient Services Programs, contracted Specialty Pharmacy services, co-pay management, and Customer Services.
• Serve as a Takeda operations subject matter expert and collaborate with internal functions and external customers and stakeholders.
• Participate in strategic decision-making with cross-functional business leads to align priorities.
• Lead and manage vendors providing services to Takeda U.S. Patient Services, with accountability for program operations, budget management, projects, relationships, contracting, and invoicing.
• Create and oversee patient service operations, including staffing, rules of engagement, statements of work, standard operating procedures, and business rules.
• Develop and maintain knowledge of patient services, including HIPAA compliance, patient privacy and permission, and optimal patient interactions; serve as Takeda’s patient services subject matter expert.
• Act as the primary contact for service providers and maintain strong relationships and vendor operations aligned with Takeda’s values.
• Coordinate with data aggregator partners, IT, Market Access, and Commercial Operations teams to negotiate and implement customer data feeds under applicable agreements.
• Liaise with project leaders to maintain and improve data quality.
• Work with cross-functional internal teams to facilitate and optimize patient access to therapy and customer service.
• Hire and manage a team to deliver on goals established by the Department Head.

Benefits

• Takeda describes its careers as stimulating and says it encourages innovation and employee growth through life-changing work.
• The company states that it fosters an inclusive, collaborative workplace.