Director, Foundational Therapeutics Platform (FTP) Patient Access Operations
About The Position
Takeda is hiring a Director to manage the execution and optimization of patient support programs across its Foundational Therapeutics Platform (FTP). Based in Lexington, Massachusetts, this role oversees internal initiatives and external partnerships—including HUBs, specialty pharmacies, co-pay vendors, and logistics providers—to support efficient service delivery, operational performance, patient access, and patient experience. The Director also contributes to planning and decision-making that advance program success. The position leads end-to-end partner relationship processes and vendor operations, with accountability for program operations, budgets, projects, relationships, contracting, and invoicing. It creates and oversees patient service operations, including staffing, rules of engagement, statements of work, standard operating procedures, and business rules. The Director serves as Takeda’s patient services subject matter expert, with a strong understanding of HIPAA compliance, patient privacy and permissions, and effective patient interactions. The Director works closely with cross-functional teams and external stakeholders, including Patient Access, Marketing, Legal, Compliance, Sales leadership and Operations, Training, Medical and Scientific Affairs, Regulatory, Data Aggregator partners, IT, Market Access, and Commercial Operations. The role coordinates data-feed negotiations and implementation, supports data quality, and hires and manages a team to deliver on goals established by the Department Head. The position is classified as hybrid under Takeda’s Hybrid and Remote Work policy.
Requirements
- Bachelor’s degree in Life Sciences or a business-related discipline.
- 15 or more years of experience and/or relevant experience in vendor management, procurement, or a related field in the pharmaceutical industry, such as a pharmaceutical manufacturer, pharmacy, or PBM.
- Extensive CRM and/or ERP experience, including external data-feed or integration requirements and associated reporting.
- Proven ability to build effective working relationships with internal and external business stakeholders.
- Skill in developing statements of work and key performance indicators.
- Proficiency in data analysis and reporting in Excel.
- Ability to manage multiple projects and succeed in a dynamic, fast-paced environment.
- Ability to multitask, plan and organize work streams, and problem-solve effectively in a team environment.
- Strong leadership skills, effective communication, ability to execute changes, and ability to manage others.
- Emotional resilience and ability to handle sensitive information.
- Excellent oral and written communication skills, including the ability to present in front of a group.
- Reliable, conscientious, and responsible, with the ability to manage time and balance priorities.
- Highly motivated, proactive, able to show initiative, and able to work within a team.
- Flexible and adaptable when handling change and competing priorities.
Nice To Haves
- Master’s degree.
- Experience in Patient Services, Specialty Pharmacy operations, or HUB management services.
- Pharmaceutical reimbursement experience.
Responsibilities
- Lead and manage vendors providing services to Takeda U.S. Patient Services, with accountability for program operations, budgets, projects, relationships, contracting, and invoicing.
- Create and oversee patient service operations, including staffing, rules of engagement, statements of work, standard operating procedures, and business rules.
- Manage HUB partners supporting the PDT business, Patient Services Programs, contracted Specialty Pharmacy services, co-pay management, and Customer Services.
- Guide end-to-end partner relationship processes to maximize partner performance and provide effective service to patients and internal stakeholders.
- Serve as the primary contact for service providers and ensure vendor relationships and operations align with Takeda’s values.
- Develop and maintain expertise in patient services, including HIPAA compliance, patient privacy and permissions, and optimal patient interactions; serve as Takeda’s subject matter expert.
- Coordinate with Data Aggregator partners, IT, Market Access, and Commercial Operations to negotiate and implement customer data feeds under applicable agreements.
- Work with project leaders to maintain and improve data quality.
- Collaborate with cross-functional teams to facilitate and optimize patient access to therapy and customer service.
- Participate in strategic decision-making with cross-functional business leads to align priorities.
- Hire and manage a team to deliver goals established by the Department Head.
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What This Job Offers
Job Type
Full-time
Career Level
Director
