Operations Supervisor Jobs

About The Position

Requirements

• At least four years of workplace or relevant industry experience.
• Previous direct or indirect people-leadership experience.
• Excellent people skills and ability to interface with all levels of the organization.
• Exceptional customer-service skills.
• Ability to analyze system operations, identify causes of problems or malfunctions, and take corrective action.
• Ability to manage complex situations outside management hours as a single point of contact.
• Strong written, verbal, and interpersonal skills.
• Ability to function in a team environment.
• Ability to acquire and apply job-related knowledge within established guidelines and expectations.
• Ability to perform frequent typing, standing, walking, pushing, pulling, bending, reaching, and lifting.
• Ability to regularly lift 10–50 pounds; heavier weights are handled with other individuals or lifting aids.

Nice To Haves

• At least six years of workplace or relevant industry experience.
• Previous people-leadership experience in a data-center environment.

Responsibilities

• Establish, implement, and maintain facility policies, procedures, and organizational structure in accordance with management direction, corporate policy, and applicable laws and regulations.
• Develop emergency-response plans and manage and report incidents and emergencies involving electrical, mechanical, controls, and plumbing systems.
• Lead, organize, monitor, and perform preventive maintenance on refrigeration, heat exchangers, HVAC, electrical systems, emergency backup systems, and hot water systems.
• Oversee preventive and corrective maintenance work orders for critical systems and the building structure.
• Order and budget for necessary parts, supervise maintenance work, and ensure required work is completed.
• Facilitate data-center space and cable-plant design, implementation, and maintenance.
• Ensure incidents and work orders are updated and resolved in a timely manner.
• Lead responses to emergencies, including fire, evacuation, and equipment failure, and address customer concerns.
• Review and provide input into preparation and implementation of the operating budget.
• Consult subject-matter experts to resolve operational problems, develop and authorize operational procedures, and approve major estimates.
• Ensure compliance with departmental policies for safe storage, use, and disposal of hazardous materials.
• Supervise the team to maintain a clean, organized, and safe workplace.
• Provide updates and reports to the Critical Operations Manager and Site Director, and stand in for the Critical Operations Manager as needed.
• Supervise, train, develop, mentor, and coach Critical Operations Technicians; assign work, establish performance goals, monitor progress, and support team members’ professional development.
• Ensure customer requests are completed and resolved in a timely manner.
• Assist customers on the data-center floor, including with customer installations and related projects.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life insurance
• Disability insurance
• 401(k) retirement plan with Roth and Traditional matching contributions and immediate vesting
• Flexible spending and HSA accounts
• Paid holidays
• Paid time off
• Paid volunteer days
• Employee assistance program
• Tuition assistance and tuition reimbursement
• Parental leave
• Military leave assistance and military benefits package
• QTS scholarship for employee dependents
• Wellness program
• Bonus eligibility
• Floating holidays
• Holiday compensation when holidays are worked
• Stock Purchase Plan (SPP)
• Pet insurance
• Legal insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• QTS Charitable Matching Gift Program
• QTS Crisis Fund