Concessions Operations Supervisor, Full Time - 59th Street

Macy's•New York, NY

About The Position

The Concessions Operations Supervisor leads colleagues responsible for meeting company standards for merchandise inbound and outbound operations and completing daily fulfillment. The role drives merchandise security standards, receiving and merchandise best practices, and store productivity compliance. The Supervisor sets high standards and motivates the team to meet objectives that enhance the customer experience. The role also involves cross-training associates to pick and fill orders for store products, ensuring completion of returns for Store to Door and Customer Service queues, using technology proficiently, and supporting presentation, replenishment, markdown execution, and other store functions as needed.

Requirements

High school diploma or equivalent required.
1–2 years of related experience.
Strong interpersonal skills and proven ability to communicate and share information with diverse groups of customers and peers.
Resourceful and able to adapt quickly to changing priorities.
Self-starter who works well independently and as part of a team.
Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
Ability to stand or walk for prolonged periods.
May need to reach, crouch, kneel, stoop, distinguish colors, and climb ladders.
Frequently lift or move up to 50 pounds.
Frequently use computers and other technology, including handheld electronic equipment.

Responsibilities

Lead colleagues responsible for merchandise inbound and outbound operations and daily fulfillment.
Drive merchandise security standards, receiving operations, merchandise best practices, and store productivity compliance.
Set high standards and motivate the team to meet objectives that improve the customer experience.
Cross-train associates to pick and fill orders for all store products.
Ensure completion of returns for Store to Door and Customer Service queues.
Embrace and use technology proficiently.
Ensure excellence in presentation, replenishment, and markdown execution.
Participate in other support functions and assist in-store customers as needed.