Operations Associate - Home, Full Time - 59th Street

Macy's • New York, NY

1d • Onsite

About The Position

The Operations Associate partners with the Department Manager to support sales growth and deliver a superior customer experience. The role helps maintain a clean, neat, and easy-to-shop department by processing, presenting, and maintaining merchandise to Bloomingdale’s standards. It supports administrative functions, merchandise processing, selling initiatives, and event execution, working with the cosmetics team, in-store support resources, and central and vendor contacts.

The associate supports customer service and selling, inventory control, stock management, merchandising standards, and business-driving initiatives. The role also assists with staffing, training, coaching, and developing associates, and helps review business performance and execute advertising and promotional events. The posting describes the role as an Operations Associate - Home, while the duties and overview specifically refer to the Cosmetics Operating Assistant (COA).

Requirements

• High school diploma or equivalent.
• Able to engage in conversation, respond quickly to customer needs and inquiries, and remain composed in difficult situations.
• Detailed knowledge and attention to product knowledge.
• Able to communicate effectively with customers, peers, and management.
• Basic math skills to operate a register, handle money, and make change; able to use a calculator.
• Able to work independently and as part of a team in a learning environment.
• Able to use and navigate multiple technological devices.
• Ability to sell and build a sale through conversational interaction.
• Strong interpersonal skills and enjoyment of meeting and interacting with customers.
• Ability to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
• Ability to work a flexible schedule based on department and store or company needs, including days, evenings, weekends, and/or holidays.
• Regular, dependable attendance and punctuality.

Responsibilities

• Provide an exceptional customer experience and model customer-centric behavior.
• Acknowledge customers and assist Beauty Advisors and sales staff with conversion sales and add-on items.
• Demonstrate selling skills and follow operational best practices.
• Coordinate operational tasks, including putting out new merchandise, sales and event setup, and processing damages.
• Process new receipts, damages, testers, and vendor returns in a timely manner, delegating tasks as appropriate.
• Support business-driving events and initiatives to achieve department goals.
• Supervise merchandise presentation, organization, storage, and stock replenishment.
• Coach effective customer service and selling techniques.
• Communicate with vendors, planners, distributors, and buyers about stock needs, customer preferences, and special events in partnership with the Department Manager.
• Help associates develop repeat-business customer bases and communicate upcoming events, new merchandise, and replenishment to customers.
• Organize and execute physical inventory with the Department Manager.
• Maintain customer-readiness and selling-floor standards, including merchandising, event setup, visual changes, and supplies.
• Follow asset protection, inventory control, and compliance procedures to help prevent shortage.
• Support the Department Manager in sales, service, and loyalty priorities.
• Maintain stockroom standards and inventory control and asset protection standards.
• Participate in department, conference-call, store, and customer-issue meetings.
• Monitor department business trends against plan and last year using specified reports, and identify selling and non-selling categories through observation and customer and sales-professional feedback.
• Create and review business plans with the Cosmetics Manager, including event planning and stock management.
• Assist the Department Manager with counter staffing and TIA administration.
• Assist with planning and coordinating company and vendor training.
• Use systems and devices for sales, clienteling, and operational tasks.
• Assist in training, coaching, motivating, and developing new and current associates on company policies and procedures, product knowledge, and productivity goals.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales performance.
• Review the advertising calendar and ensure events are executed and promotional presentations are accurate; communicate event and advertising information to associates.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED