Merchandising Support Associate - Shoes, Full Time - 59th Street

Macy's•New York, NY

1d•Onsite

About The Position

The Merchandising Support Associate handles merchandise throughout its journey in the store, from arrival through customer purchase, return to vendor, or disposition as salvage. The role performs non-selling activities that support selling teams in delivering a customer-focused, omnichannel experience. This includes creating an organized and engaging sales floor and maintaining efficient, easy-to-navigate stock rooms. The associate completes daily merchandise presentation and support projects, places and organizes new and back-stock product, and carries out markdowns, returns to vendors, re-ticketing, replenishment, and damage processing. The role works with selling, visual, and store leadership teams to execute merchandising strategies and support sales, service, inventory protection, and fulfillment goals. The position requires customer interaction, attention to detail, adaptability, and the ability to work independently and collaboratively in a fast-paced retail environment.

Requirements

High school diploma or equivalent encouraged; no experience required.
Able to communicate effectively with customers, peers, and management.
Able to engage in conversation, respond quickly to customer needs, and maintain composure in difficult situations.
Detail-oriented about product knowledge.
Basic math skills for operating a register, handling money, and making change; able to use a calculator.
Able to work independently and as part of a team in a learning environment.
Able to use and navigate multiple technological devices.
Enjoys interacting with customers and demonstrates strong interpersonal skills.
Able to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
Able to work a flexible schedule based on department and store/company needs, potentially including days, evenings, weekends, and holidays.
Able to stand and move constantly, lift 10 pounds, and reach, grasp, stoop, kneel, crouch, and climb ladders.

Responsibilities

Complete daily merchandise presentation and non-selling projects accurately from start to finish as a member of the support team.
Place new product according to creative concepts, company directives, and best practices for sizing, presentation, and fixture placement.
Organize and maintain inventory in stock rooms.
Arrange back-stock items by category, color, and vendor to support efficient floor replenishment, customer service, and inventory protection.
Organize merchandise for events, markdowns, and advertised promotions.
Follow asset protection standards and support shortage plans.
Execute markdowns, returns to vendors, re-ticketing projects, replenishment, and damage processing.
Work with the selling team on daily replenishment to maintain consistent presentation and an easy shopping experience.
Meet audit and merchandise security standards.
Complete support functions on time and use resources effectively to support sales and service metrics.
Meet markdown compliance, return-to-vendor and job-out completion, Fed Ticket compliance, shoe audit, productivity, fulfillment, shipping, and merchandise-to-sell objectives.
Understand back-of-house organization to support presentation, floor replenishment, and selling functions.
Partner with the visual and selling teams to execute merchandising strategies.
Work with store leadership to deliver major selling days through execution of central strategies.
Learn the business rationale behind merchandise placement and movement.
Engage with customers, respond to their needs and inquiries, and build sales through conversational interaction.
Maintain regular, dependable attendance and punctuality.