Elevated Selling Support, Full Time - 59th Street
About The Position
The Handbag Concierge supports Shoppers, Stylists, and Digital Sellers in delivering the Bloomingdale’s client experience. The role is focused on making the customer experience easy and providing friendly, helpful follow-up when connecting with customers, stylists, personal shoppers, and luxury brand managers. The Handbag Concierge is not responsible for proactively building a clientele or performing outreach. The position requires navigating elevated luxury transactions, partnering with luxury brands, and using available tools and relationships to secure products for customers. The Handbag Concierge responds to customer and colleague inquiries, promotes Loyallist, and connects customers with an appropriate associate when additional assistance is needed. The role may also include other duties as required.
Requirements
- High school diploma or equivalent.
- Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers, peers, and management, in person and digitally.
- Respond quickly to customer needs and inquiries.
- Ability to use and navigate multiple technological devices.
- Ability to sell and build a sale through conversational interaction.
- Ability to maintain composure in difficult situations.
- Attention to detail regarding product knowledge.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Regular, dependable attendance and punctuality.
- Ability to stand or walk for prolonged periods around the store or department.
- May need to reach, crouch, kneel, stoop, and use color vision.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
- Ability to frequently lift or move up to 25 pounds.
Responsibilities
- Navigate elevated luxury transactions and form partnerships with luxury partners.
- Use tools and relationships to secure products for customers, including Search and Send, luxury special orders, online look books, and the Salesfloor platform.
- Respond to outreach from Personal Shoppers, Stylists, and Bloomingdale’s customers by phone and through the Salesfloor platform.
- Make the customer experience easy and offer and promote Loyallist to customers.
- Maintain positive working relationships with associates on the team and throughout the company.
- Connect customers with the appropriate associate, such as a Specialty Seller or Stylist, when additional assistance is needed.
- Perform other duties as required.
Benefits
- Day-one medical, dental, and vision benefits for eligible colleagues.
- Competitive pay.
- Paid time off.
- Flexible holiday time off and flexible scheduling.
- Instant access to earned wages with PayActiv.
- Enhanced benefits, including pet, home, and auto insurance.
- 401(k) plan options.
- Bonus earning opportunities.
- Growth potential opportunities.
- Employee discount at Bloomingdale’s and Macy’s stores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
