Elevated Selling Support, Full Time - 59th Street
About The Position
The Handbag Concierge supports Shoppers, Stylists, and Digital Sellers in delivering Bloomingdale’s client experience. The role is focused on making the customer experience easy by responding to customers and colleagues, helping secure products, and facilitating connections with luxury partners and appropriate associates. The Handbag Concierge is not responsible for proactively building a clientele or conducting outreach, but is expected to provide friendly, helpful follow-up. The position requires working collaboratively in a retail environment and may include other duties as needed.
Requirements
- High school diploma or equivalent.
- Strong interpersonal skills and the ability to communicate and share information with diverse groups of customers, peers, and management, in person and digitally.
- Respond quickly to customer needs and inquiries.
- Ability to use and navigate multiple technological devices.
- Ability to sell and build a sale through conversational interaction.
- Ability to maintain composure in difficult situations.
- Attention to detail regarding product knowledge.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Regular, dependable attendance and punctuality.
Responsibilities
- Navigate elevated luxury transactions and form partnerships with luxury partners.
- Use available tools and relationships to secure products for customers, including Search and Send, luxury special orders, online look books, and the Salesfloor platform.
- Respond to outreach from Personal Shoppers, Stylists, and Bloomingdale’s customers by phone and through the Salesfloor platform.
- Make the customer experience easy.
- Offer and promote Loyallist to customers.
- Maintain positive working relationships with associates on the team and throughout the company.
- Connect customers with an appropriate associate, such as a Specialty Seller or Stylist, when additional assistance is needed.
- Perform other duties as required.
Benefits
- Day-one medical, dental, and vision benefits for eligible colleagues.
- Competitive pay.
- Paid time off.
- Flexible holiday time off and flexible scheduling.
- Instant access to earned wages with PayActiv.
- Enhanced benefits, including pet, home, and auto insurance.
- 401(k) plan options.
- Bonus earning opportunities.
- Growth potential opportunities.
- Employee discount at Bloomingdale’s and Macy’s stores.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
