Operations Associate - Home, Full Time - 59th Street

Bloomingdale's • New York, NY

2d • $17 - $34 • Onsite

About The Position

The Operations Associate partners with the Department Manager to support sales growth and deliver a superior customer experience. The role helps maintain a clean, neat, and easy-to-shop environment by coordinating merchandise processing, presentation, replenishment, inventory control, and operational tasks. It also supports selling initiatives and events, contributes to business planning and performance review, and assists with staffing, training, coaching, and developing associates. The associate works collaboratively with the cosmetics team, store support resources, and central and vendor contacts to execute corporate, regional, and store initiatives.

Requirements

• High school diploma or equivalent.
• Able to engage easily in conversation and respond quickly and socially to customer needs and inquiries.
• Able to maintain composure in difficult situations.
• Detailed product knowledge.
• Effective communication with customers, peers, and management.
• Basic math skills to operate a register, handle money, and make change; able to use a calculator.
• Able to work independently and as part of a team in a learning environment.
• Able to use and navigate multiple technological devices.
• Able to sell and build a sale through conversational interaction.
• Strong interpersonal skills and enjoyment of meeting and interacting with customers.
• Able to work in a fast-paced environment, handle multiple priorities, and learn new procedures.
• Able to work a flexible schedule based on department and store/company needs, potentially including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.

Responsibilities

• Provide an exceptional customer experience, prioritize customers, and model customer-centric behavior.
• Demonstrate selling skills and operational best practices; acknowledge customers and assist Beauty Advisors and Sales Staff with sales and add-on items.
• Coordinate operational tasks such as putting out merchandise, setting up sales and events, and processing damages.
• Ensure timely processing of new receipts, damages, testers, and vendor returns.
• Support business-driving events and help achieve department goals.
• Supervise merchandise presentation, organization, storage, and stock replenishment.
• Coach associates on selling merchandise through effective customer service and selling techniques.
• Communicate with vendors, planners, distributors, and buyers about stock needs, customer preferences, and special events in partnership with the Department Manager.
• Help associates develop repeat-business customer bases and communicate upcoming events, new merchandise, and replenishment to customers.
• Organize and execute physical inventory in partnership with the Department Manager.
• Maintain customer-readiness, selling-floor, stockroom, merchandising, event setup, visual-change, and supply standards.
• Follow asset-protection, inventory-control, compliance, shortage-prevention, and other applicable standards.
• Support the Department Manager in driving sales, service, and loyalty priorities.
• Participate in department, conference-call, store, and customer-issue meetings.
• Track counter and department business trends against plan and last year using specified business reports, and identify selling and non-selling categories through observation and feedback.
• Create and review business plans with the Cosmetics Manager, including events and stock management.
• Assist the Department Manager with counter staffing and TIA administration.
• Help plan and coordinate company and vendor training for team members.
• Use systems and devices to support sales, clienteling, and operational tasks.
• Assist in training, coaching, motivating, and developing new and current associates on company policies, procedures, product knowledge, and productivity goals.
• Review and analyze daily, weekly, monthly, seasonal, and annual sales performance.
• Review the advertising calendar, ensure events are executed properly, and communicate advertising and event information to associates.
• Ensure promotional presentations are accurate.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED