Supervisor I Internal Operations RbA

Andersen Corporation•Jessup, MD

About The Position

The Supervisor I Internal Operations is responsible for organizing and coordinating workflow for small branch operations or a subset of operational functions within a large branch. Functions may affect order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. The position also implements lean processes within these functions. The supervisor oversees service and installation scheduling, operational data entry and documentation, accounts receivable, and communication among sales, operations, and installation teams. They lead continuous improvement and standardization, maintain operating procedures, and train and direct the daily work of direct reports. The position typically supervises 15–20 employees, including Retail Service Representatives and other employees associated with the CORO business.

Requirements

Bachelor’s degree and 3–5 years of outstanding customer service experience, or an equivalent combination of education and experience.
Demonstrated ability to work with minimal supervision.
Ability to remain calm during stressful situations.
Excellent organizational skills, including structuring work assignments, creating standard work procedures, and planning projects.
Demonstrated leadership skills in directing, managing, and motivating employees.
Excellent listening, written, and verbal communication skills.
Excellent analytical skills for problem-solving, interpreting data, and defining resolutions.
Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

Responsibilities

Supervise service and installation appointment scheduling to maximize team efficiency and provide a high level of customer service throughout the process.
Manage data entry into designated computer systems to ensure accuracy and maximize first-time-through performance.
Coordinate and oversee job folders and other documents related to operational functions.
Manage accounts receivable, focusing on maintaining the lowest possible level at all times.
Ensure daily communication among sales, operations, and installation teams so that HOS is exceeded.
Lead the development of lean, efficient, standardized methods and maintain a consistent focus on continuous improvement.
Develop and maintain standard operating procedures for assigned functions.
Train direct reports and direct their daily work.
Perform other duties as assigned by the supervisor.