Supervisor I Internal Operations RbA

Andersen Corporation•Jessup, MD

5d•$76,824 - $115,236

About The Position

The Supervisor I Internal Operations is responsible for organizing and coordinating workflow for small branch operations or a subset of operational functions in a larger branch. These functions may include order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. The role also implements lean processes within the functions it oversees. The supervisor oversees service and installation appointment scheduling, operational data entry and accuracy, job folders and related documents, and accounts receivable. The position coordinates communication among sales, operations, and installation teams, develops standardized and efficient processes, maintains standard operating procedures, and trains and directs the daily work of direct reports. The team typically includes 15–20 direct reports, including Retail Service Representatives and other employees associated with the CORO business.

Requirements

Bachelor’s degree and 3–5 years of outstanding customer service experience, or an equivalent combination of education and experience.
Demonstrated ability to work with minimal supervision.
Proven ability to remain calm during stressful situations.
Excellent organizational skills for structuring work assignments, creating standard work procedures, and planning projects.
Demonstrated leadership skills in directing, managing, and motivating employees.
Excellent listening, written, and verbal communication skills.
Excellent analytical skills for problem solving, interpreting data, and defining resolutions.
Dependability in meeting deadlines, following through on commitments, and ensuring high levels of customer satisfaction.

Responsibilities

Supervise service and installation appointment scheduling to maximize team efficiency and provide a high level of customer service.
Manage data input into designated computer systems to ensure accuracy and maximize first-time-through performance.
Coordinate and oversee job folders and other documents related to operational functions.
Manage accounts receivable, focusing on maintaining the lowest level possible.
Ensure daily open communication between sales, operations, and installation teams so that HOS is exceeded.
Lead the development of lean, efficient, standardized methods within assigned functions, with an emphasis on continuous improvement.
Develop and maintain standard operating procedures for assigned functions.
Provide training and direct the daily work of direct reports.
Perform other duties as assigned by the supervisor.