Operations Supervisor

DO & CO • Detroit, MI

4d • $60,000 - $72,000 • Onsite

About The Position

DO & CO is seeking a dynamic, energetic Operations Supervisor in Romulus to oversee daily airline catering operations and support safe, timely execution on the airport operating area (AOA). The role coordinates catering priorities, dispatch, transportation, logistics, food production, packing, and aircraft handovers while responding to changing conditions, delays, and irregular operations. The supervisor works closely with DO & CO teams, airline stakeholders, flight attendants, and airport personnel to resolve issues, protect service readiness, and maintain food, ramp, and operational safety.

The position also leads and supports packing and assembly teams, monitors customer specifications and inventory, and helps implement operational policies and procedures. It promotes DO & CO's quality standards, efficient use of resources, professional client service, and a positive working environment. Applicants must complete the required airport security clearance and badge process.

Requirements

• High school diploma or equivalent.
• 3–5 years of experience in the airline catering industry.
• Strong understanding of end-to-end airline catering operations, including production, dispatch, transportation, and ramp (AOA) execution.
• Working knowledge of food safety and HACCP principles, particularly during IROPs.
• Proficiency in Microsoft Office applications, including Outlook, Excel, and Word.
• Successfully complete mandatory airport security clearance for the assigned location, including applicable TSA and U.S. Customs requirements and obtaining the appropriate airport-issued identification badge.
• Ability to work long hours on foot and in environments with varying temperatures.
• Flexibility to work different shifts, including nights, weekends, and holidays, based on business needs.

Responsibilities

• Coordinate day-to-day catering activities on the AOA to support safe, timely execution.
• Monitor Flight Family for missing catering items or equipment and coordinate corrective actions with Catering Dispatch.
• Monitor changing operational conditions, establish local catering priorities, and coordinate flight prioritization.
• Support Delta Air Lines charter operations and associated catering requirements.
• Coordinate with DO & CO Dispatch and local operational teams to resolve catering-related issues.
• Support flight attendants by addressing catering questions, concerns, and last-minute requirements.
• Serve as an operational point of contact for catering-related delays, supporting root cause analysis, documentation, and follow-up.
• Communicate operational challenges, service risks, and significant developments to DO & CO leadership and relevant Delta stakeholders.
• Reinforce ramp, food, and operational safety standards.
• Support compliance with food safety requirements during routine operations, delays, gate returns, and IROPs; escalate potential concerns.
• Monitor weather, airport restrictions, and other factors affecting catering operations.
• Understand and activate high-wind safety protocols in accordance with local airport authority guidance.
• Understand catering business continuity plans and support their execution during IROPs.
• Identify operational risks and coordinate corrective actions to minimize service disruptions.
• Supervise daily packing, transportation, logistics, food production, and dispatch activities.
• Ensure customer specifications are correctly updated in each consigned department.
• Motivate, train, schedule, and assist packing and assembly team members.
• Ensure compliance with applicable airline, airport, port, and other rules and regulations.
• Coordinate with production departments to maintain DO & CO quality standards and efficiency.
• Build and maintain a healthy, professional working environment and ensure identified problems have solutions.
• Communicate effectively with airline clients and represent DO & CO professionally.
• Assist the Operations Manager with implementing and evaluating policies and procedures and ensuring their consistent, compliant application.
• Use DO & CO resources effectively to achieve business objectives and targets.
• Increase efficiency in packing and equipment rotation.
• Ensure correct handover to aircraft crew.
• Ensure inventory deadlines are met and assist with monthly inventory and specification changes.

Benefits

• Daily complimentary breakfast, lunch, and dinner.
• Full-time employees are eligible for a 401(k) and medical benefits, including medical, dental, and vision coverage.
• Career development opportunities nationally and internationally.
• Opportunity to attend world-class events.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED