Night Operations Department Supervisor

Lowe's Home Centers•South Burlington, VT

About The Position

The Night Operations Department Supervisor leads associates and oversees back-end store operations during the overnight shift. This manager is often the only key-carrying manager in the building during that shift. The role focuses on effective staffing, coaching and developing associates, operational efficiency, customer service, safety, security, and shrink prevention. The supervisor also serves as Manager-on-Duty when assigned, providing leadership across the store and coordinating staffing and operational needs.

Requirements

High school diploma or GED in General Studies, or equivalent years of experience in lieu of the education requirement, if applicable.
Five years of experience in a retail environment; the posting also specifies five years of retail experience if the education requirement is not met.
Experience providing direction or supervision to teams, with or without direct-report responsibility.
Experience supporting or participating in training, mentoring, and developing associates.
Experience working cross-functionally.
Experience using Microsoft Office Suite.
Ability to obtain sales-related licensure or registration as required by law.

Nice To Haves

Experience supporting front-end or back-end operations in a retail environment.
Experience in a customer service role.
Experience in a leadership role with direct-report responsibility.
Experience in the home improvement retail sector.
Experience in a fast-paced, dynamic retail environment.
Experience in a key-carrying role with Manager-on-Duty responsibilities.
Experience using store computer systems, including Project Tool, Genesis, Sterling, M2O, or Thin Client.

Responsibilities

Assign associates to activities, ensure staffing coverage meets customer and department needs, and redeploy staff when needed.
Participate in interviews and provide input into hiring decisions for associates in the assigned area.
Connect with associates regularly, identify challenges, elevate concerns, and provide timely feedback and performance coaching.
Encourage ideas and best practices, empower associates to make decisions, recognize accomplishments, and support associate growth and development.
Identify associate relations concerns and take appropriate action, including escalating issues to senior management or HR.
Coach associates to follow processes, improve operational efficiency, and prepare department areas for customer service and sales.
Monitor and drive key operational performance metrics; identify barriers to operations or customer experience and implement timely solutions.
Respond to unexpected events, such as callouts or unscheduled deliveries, by reprioritizing tasks.
Monitor the safe use of store power equipment and address violations.
Maintain safety, security, and shrink-prevention practices, including securing and monitoring doors and gates, reporting suspected theft, and protecting inventory integrity.
Conduct daily safety reviews, identify hazards, keep store areas clean and organized, and monitor for theft or security risks.
Recommend strategies to reduce unproductive time, waste, and product loss, and analyze operations to reduce customer impact.
Seek feedback and self-development opportunities, build cross-functional relationships, and adapt effectively to challenges and organizational change.
Oversee and improve back-end operations, including receiving and stocking inventory, product assembly, freight flow, area recovery, and delivery staging.
Ensure back-end work does not interfere with customers' ability to shop, including keeping sales floors clear and products stocked.
Drive efficient movement of products from receiving to sales departments, including freight unloading and stocking, and ensure shelves and top stock are replenished.
Ensure products are stocked and fronted according to planograms, move top stock down when needed, identify low merchandise, and keep aisles clear and neat.
Drive activities that support a safe and efficient delivery process, including picking and staging products.
As Manager-on-Duty, lead store engagement, customer service, staffing, and operational efficiency; observe interactions and coach in the moment.
Ensure associates are prepared to deliver quality sales and service, staff Specialty and Pro areas appropriately, shift associates to high-traffic areas, and manage responses to call buttons.
Validate that aisles are clean, safe, and free of clutter; provide in-person shift observations to the next Manager-on-Duty.
Refer non-MOD activities, including customer complaints, management approvals, and opening or closing tasks, to appropriate non-MOD leaders.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance.
Life and disability insurance.
Paid time off based on role, tenure, and locality, including vacation, holidays, sick time, and volunteer time.
Flexible spending and health savings accounts.
401(k) retirement account with company match.
Employee Assistance Program with concierge and work/life services and no-cost counseling.
Education support programs, including tuition assistance and trade skills scholarships.
Business Travel Accident insurance.
Maternity and parental leave.
Adoption assistance.
Lowe's Associate Discount and broad discount platform.
Other discretionary benefits, based on eligibility, may include annual bonuses, employee stock purchase plan and/or deferred compensation plan enrollment, and grant awards.
Learning and development opportunities.