Dedicated Operations Supervisor

Penske • New Bern, NC

2d • Onsite

About The Position

The Dedicated Operations Supervisor manages the day-to-day operations of assigned Dedicated Accounts for EPES Transport, LLC., a division of Penske Logistics, based in Greensboro, North Carolina. The role ensures that safety, customer, and driver goals are met or exceeded while driving profitability through contract compliance, expense mitigation, and business growth.

The position is onsite, Monday through Friday, 7:00 AM to 5:00 PM, with occasional weekend availability based on business needs. The supervisor coordinates customer shipments, oversees payroll and billing, addresses driver concerns, coordinates equipment maintenance and repairs, and implements company safety programs.

Requirements

• Two years of relevant transportation operations experience in a fast-paced environment; this requirement may be waived for applicable internal experience, such as administrative experience.
• High school diploma or GED.
• Intermediate computer skills.
• Intermediate dispatch skills.
• Intermediate geography knowledge.
• Basic understanding of finance.
• Regular, predictable, full attendance.
• Willingness to travel as necessary and work the required schedule at the specified location.
• Complete a Penske employment application and submit to a background investigation, including past employment, education, and criminal history, and drug screening.
• Ability to read, communicate verbally and/or in writing, remember and analyze information, and remember and understand instructions or guidelines.
• Ability to stand, walk, and sit; frequently use hands to touch, handle, and feel; reach with hands and arms; and occasionally lift or move up to 25 pounds/12 kilograms.
• Required vision abilities include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

• Coordinate and schedule customer shipments to align with service requirements, serving as the primary point of contact for day-to-day customer needs.
• Ensure accurate and timely payroll submission in compliance with company standards.
• Manage billing processes for accuracy and timeliness, and collaborate with customers to resolve discrepancies.
• Engage with drivers to address daily operational concerns and escalate issues as necessary to maintain service quality.
• Partner with PTL to ensure equipment receives timely preventative maintenance and necessary repairs.
• Implement and oversee company safety programs, including Smart Drive, High Risk Driver Reporting, and driver coaching initiatives.
• Complete other projects and tasks as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED