Operations Manager, Dedicated Services
About The Position
Keller Trucking, an affiliate of Keller Logistics Group, is hiring an Operations Manager in Findlay/Toledo, Ohio. The Operations Manager will oversee several site operations and serve as the primary contact for dedicated drivers and customers. The role manages up to 50 drivers across multiple operations and works with senior management and customers to understand needs and expectations. The position involves analyzing fleet operations, recommending continuous improvements, measuring key performance indicators, and producing customer-specific reports. The manager supports best practices and service enhancements, new account onboarding, contingency planning, customer satisfaction, and driver and customer retention. Other related duties may be assigned.
Requirements
- Must be at least 21 years of age.
- Communicate effectively, orally and in writing, with a supervisor and customers.
- Be able to take job orders from a supervisor and get along well with others in the organization.
- Establish priorities, work independently, solve problems, and proceed toward objectives without supervision.
- Have basic data-entry and/or word-processing skills.
- Be skilled in using computers, preferably in a PC, Windows-based operating system.
- Be skilled in using common office machinery.
- Have attention to detail.
- Be willing to work overtime, holidays, and weekends as requested by a supervisor.
- Be able to be on call outside of office hours.
Nice To Haves
- A CDL is a plus.
Responsibilities
- Serve as the primary contact for dedicated drivers and customers.
- Manage up to 50 drivers across multiple operations.
- Analyze fleet operations and recommend continuous improvements.
- Determine and measure key performance indicators, and create, maintain, and present customer-specific reporting.
- Ensure operations follow best practices and implement the latest service enhancements.
- Support new account onboarding and contingency planning.
- Collaborate with senior management and customers to determine their needs and expectations.
- Conduct customer visits and satisfaction surveys.
- Focus on driver and customer retention.
- Participate in corrective and preventative actions and continuous improvement projects.
- Perform other related duties as assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
