Dedicated Logistics Manager

Werner Enterprises•Marion, IN

About The Position

The Dedicated Logistics Manager owns the dedicated account’s profitability through day-to-day operations, including driver management, load planning, and customer service. The role oversees personnel, revenue generation, billing, safety, equipment maintenance monitoring, and driver payroll, while enforcing standards and procedures to work safely and meet performance indicators established by Werner Enterprises and its customer. The manager oversees account profitability, revenue generation, invoicing, personnel management, driver retention and turnover, fleet sizing, load planning, and direct customer interaction. The position also coordinates with internal departments and external vendors, monitors account performance, and ensures compliance with applicable policies, procedures, and regulations.

Requirements

Bachelor’s degree from an accredited college or university in Business Administration with an emphasis in Marketing, Management, or Transportation/Logistics, or an equivalent combination of education and experience.

Nice To Haves

Two to three years of customer service experience preferred.
Two to three years of transportation experience preferred.
One to two years of AS400 and PC experience preferred.

Responsibilities

Manage account profitability, revenue generation, invoicing, personnel, driver turnover, fleet sizing, load planning, and direct customer interaction.
Supervise office personnel and drivers assigned to the account.
Focus on driver training and retention.
Grow and maintain account profitability.
Maximize asset utilization, reduce idle time, and improve miles per gallon.
Assign drivers to loads by matching load details and driver needs and availability, using operating systems, driver telematics, and in-person, phone, or text communication.
Enforce compliance with federal, state, and organizational safety rules and regulations, with support from Werner’s corporate safety department.
Evaluate employee safety performance and promote a safety culture to reduce safety-related costs.
Promote innovation and understand operational hazards and risks; use appropriate resources and processes to eliminate or minimize workplace health and safety risks.
Ensure incidents, hazards, and risks are reported and considered, and respond in a timely manner.
Implement processes to comply with applicable duties, obligations, and regulations.
Review and audit weekly invoices for accuracy.
Maintain positive, professional working relationships with drivers, internal associates, and customers.
Coordinate with billing, vans, customer service, risk, safety, payroll, fuel, maintenance, and external vendors.
Monitor performance metrics and participate in customer meetings.
Coordinate maintenance of account assets and equipment.
Coordinate HR activities, including interviewing, hiring, discipline, and separations.
Complete required internal and external account reporting.
Perform other related duties as assigned by supervisory personnel.