Dedicated Manager

Knight Transportation•Whiteland, IN

4d•$58,000 - $62,000

About The Position

The Dedicated Manager has complete ownership of an assigned dedicated fleet and is accountable for its profitability, customer relationships, and day-to-day operations. The role coordinates customer operations, backhauls, planning, driver management, and customer service, while incorporating customer processes and systems and coordinating across facilities to support 24/7 customer satisfaction. The manager oversees load tracking and on-time delivery, vehicle maintenance, billing and EDI submissions, and driver payroll accuracy. The role also develops relationships with Driving Associates and identifies opportunities to improve profitability, safety, service, equipment care, fuel performance, and retention.

Requirements

At least 2 years of experience in Operations, Planning, or Customer Accounts in the transportation or retail industry.
Associate degree or equivalent combination of education and experience.
Ability to work under stress while remaining professional.
Ability to work independently.
Ability to present information clearly and concisely.
Customer-focused approach.
Exceptional communication skills.
Strong Microsoft Office skills.
Must be authorized to work in the United States; the company does not sponsor employment visas.

Responsibilities

Own the dedicated fleet and be accountable for its profitability, primary customer contact, and day-to-day operations.
Communicate professionally with customer personnel at all levels and develop relationships that support growth.
Coordinate with customer operations teams and third-party organizations to book and manage backhauls.
Facilitate operations and increase efficiency while incorporating customers’ in-house processes and systems.
Perform planning, driver management, and customer service functions as needed.
Coordinate across facilities and personnel to achieve 24/7 customer satisfaction.
Coordinate and maintain scheduled trailer and tractor maintenance, including DOT and PM services and Skybitz provisions.
Ensure on-time delivery and monitor and trace loads; follow up with customers regarding late pickups or deliveries.
Ensure billing, Electronic Data Exchange (EDI), and statistical information are submitted accurately and on time.
Drive profitability for KNX by identifying opportunities and engaging KNX Dedicated Operations to continuously improve solutions.
Build personal and professional relationships with Driving Associates to support safety, service, equipment care, fuel performance, and retention.
Ensure payroll accuracy for assigned drivers.
Proactively assist others in achieving organizational objectives.