Operations Manager Jobs

About The Position

Requirements

• At least 5 years of property management experience.
• BA/BS degree preferred, or equivalent experience.
• Demonstrated attention to detail.
• Basic financial acumen.
• Ability to analyze multiple data sets and make sound business recommendations.
• Collaborative, team-oriented approach.
• Critical thinking and problem-solving ability.
• Excellent time management skills.
• Adaptability to change and forward thinking.
• Excellent written and verbal communication skills.
• Ability to work with mobile office electronic tools and systems.
• Basic accounting and math skills and excellent analytical skills.
• Excellent customer service skills.
• Ability to meet the stated physical demands, including occasionally lifting and/or moving up to 10 pounds and performing the listed sitting, standing, walking, handling, reaching, and bending activities.

Nice To Haves

• Knowledge of Yardi.
• Desire for continuous development.

Responsibilities

• Manage and oversee all resident support within the designated portfolio, including compliance, resident experience and satisfaction, and financial performance.
• Provide direction and guidance to Resident Support Managers.
• Ensure residents are treated with dignity and respect and foster a collaborative, nurturing team culture.
• Guide the team toward monthly Customer Satisfaction (CSAT) goals and mid-year review objectives.
• Lead and mentor team members, support their development, and help them meet company expectations and personal goals.
• Monitor portfolio metrics, goals, and performance and guide the team toward desired results.
• Hold weekly team meetings to review resident issues and develop strategies to resolve potential escalations.
• Ensure team members are properly trained and have appropriate tools to succeed.
• Maintain knowledge of company policies, processes, and initiatives, and promptly alert appropriate parties to potential habitability, legal, escalated resident, or HR concerns.
• Communicate company updates, financial results, and new objectives to team members promptly and effectively.
• Manage team compliance with schedules, policies, processes, and procedures.
• Oversee acquisition and disposition processes.
• Ensure the team provides approved applicants with a seamless move-in experience and serves as their point of contact through 15 days after move-in.
• Ensure residents are informed about appropriate support channels and know the team is available to assist with service issues.
• Review appropriate daily, weekly, and monthly reporting for accuracy.
• Collaborate with other departments and centralized teams to meet timelines, expectations, standards, and goals and to support cohesive operations and resident experience.
• Sign new move-in leases in a timely manner.
• Audit SODA/scope documents for accurate resident chargebacks and ensure deposit statements are submitted on time to comply with state laws.
• Support team members in resolving resident escalations.
• Provide excellent service to internal and external customers and collaborate across departments to resolve issues, share insight, and provide creative solutions and process feedback.
• Hold self and team accountable to budgets, goals, metrics, company initiatives, and Tricon Guiding Principles.