LN Venues, Operations Manager - Punch Line Irving

Live Nation Entertainment • Irving, TX

1d

About The Position

The Operations Manager at Punch Line Irving manages venue operations, financial performance, staffing, training, and service standards. The role is responsible for meeting budget expectations, controlling food and beverage and labor costs, assisting with promotions and events, completing paperwork, and supporting inventory activities.

The manager supervises hourly staff, supervisors, trainers, and management development activities. Responsibilities include recruiting and staffing, scheduling, evaluations, coaching, training, maintaining staff relations and disciplinary documentation, and coordinating venue-level learning programs. The role also oversees operational standards, guest feedback, incident reporting, liquor accounting, coat check staffing, private and special events, and the physical condition and smooth operation of the venue.

Requirements

• Responsible Alcohol Awareness Training Certification or equivalent.
• 1–3 years of high-volume experience in fine dining, restaurant, or club operations.
• 1–2 years of supervisory or operational management experience.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• High school diploma.

Nice To Haves

• College degree in a related field.
• Responsible Alcohol Service certification.
• T.I.P.S. certification or equivalent.

Responsibilities

• Meet or exceed budgetary expectations for associated line items.
• Control food and beverage costs, including liquor, and manage labor costs through staffing and scheduling.
• Assist with developing monthly and quarterly specials and events.
• Complete required paperwork promptly and assist with monthly building inventory.
• Supervise hourly staff and supervisors; conduct annual evaluations, set individual goals, and develop team action plans.
• Recommend compensation changes to the department director.
• Hold departmental staff meetings and maintain an open-door policy with staff.
• Monitor staff and management progress, provide coaching and guidance, and support employees in reaching goals.
• Provide ongoing training and oversee participation in cross-training and recertification programs.
• Maintain appropriate staffing levels, including hiring, terminations, disciplinary documentation, and complete staff training.
• Maintain positive staff relations.
• Manage and coordinate on-site training programs, seminars, operational rollouts, and other learning and development needs.
• Supervise venue trainers, including operations floor trainers and MIT trainers.
• Conduct on-site Alcohol Awareness Certification classes in accordance with applicable state, county, and federal guidelines.
• Attend training seminars, conferences, conference calls, and venue operations meetings as required.
• Prepare weekly schedules for hourly staff.
• Maintain House of Blues service and housekeeping standards, including conducting walkthroughs.
• Meet or exceed health and safety requirements and comply with handbook and manual policies and procedures.
• Maintain operational supplies and ensure compliance with venue, city, and state alcohol policies and procedures.
• Keep a guest feedback log and complete incident reports.
• Staff the coat check area.
• Coordinate and maximize labor in response to nightly changes in sales and business volume.
• Ensure environmental standards are adequate, including lighting, sound, room temperature, cleanliness, line of sight, table maintenance, and promotional materials.
• Conduct daily pre-shift and post-shift meetings.
• Provide liquor pulls and ensure accurate accounting.
• Coordinate and oversee private and special events according to event specifications.
• Perform other duties as assigned.

Benefits

• Medical, vision, dental, and mental health benefits for employees and their families.
• Access to a health care concierge and Flexible Spending or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED