LN Venues, Operations Manager - Truliant Amphitheater

Live Nation Entertainment•Charlotte, NC

1d•Onsite

About The Position

Live Nation is seeking a motivated and experienced Operations Manager to work with the Venue Management team at Truliant Amphitheater in Charlotte, North Carolina. The role has overall responsibility for facility operations and partners with market leadership to ensure successful event execution and a safe, clean, and welcoming environment for staff, artists, and guests. This is an exempt position reporting to the General Manager. The Operations Manager oversees facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, staffing, venue setup and teardown, budgets, incident management, equipment readiness, guest concerns, staff training and development, municipal relationships, vendor coordination, payroll approvals, governmental reporting, and compliance with operating department policies and procedures.

Requirements

Proven leadership, management, and communication skills.
Extensive knowledge of venue operations and facility management.
At least two years of experience as a House Manager, Operations Manager, or in a comparable role.
Experience working with police and public officials.
Demonstrated experience managing multiple departments and large numbers of staff.
Computer skills, including Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.

Nice To Haves

Experience managing Security, Guest Services, and Parking departments.
Experience using Workday or other timekeeping systems.

Responsibilities

Manage all aspects of facility operations and maintenance, including front-of-house operations, preventive maintenance, third-party contracting, event-day and non-event-day staffing, and venue setup and teardown.
Ensure outstanding tasks are completed personally or delegated appropriately.
Recruit, hire, train, and supervise part-time staff and supervisors across departments such as Security, Operations, Cleaning, VIP, Ancillary, Parking, Sustainability, and Guest Services.
Develop and oversee overhead expense budgets for repairs and maintenance, venue supplies, and event operations; assist the General Manager with the annual operations budget.
Maintain and monitor incident reports, investigate and manage pending cases, interview staff and witnesses, and attend arbitration hearings when necessary.
Ensure facility equipment—including landscaping and concessions equipment and traffic- and crowd-control devices—is in optimum operating condition.
Investigate and resolve guest complaints.
Implement Live Nation policies, procedures, and programs and ensure company standards are maintained.
Create and implement recruiting programs for seasonal event staff.
Manage onboarding and training for event staff, including in-sourced positions, and oversee ongoing staff training and development.
Provide a safe and enjoyable facility for guests and employees.
Develop and maintain relationships with municipal departments, including police, fire, rescue, and traffic departments.
Coordinate and manage approved subcontractors and third-party vendors to support safe, efficient, successful events and a well-maintained facility.
Manage seasonal staff scheduling and approve payroll for in-house departments in the timekeeping system.
Complete required governmental reports and filings.
Oversee execution of operating department compliance policies and procedures.
Represent the company and facility with the General Manager in political and community matters and serve as a liaison with local municipalities.