LN Venues, Operations Manager - Punch Line Irving

Live Nation Entertainment • Irving, TX

4d

About The Position

The Operations Manager oversees venue operations at Punch Line Irving, including financial performance, staffing and development, service and facility standards, and the smooth execution of daily operations and special events. The role manages labor and food-and-beverage costs, supports budgeting and inventory, and ensures venue compliance with health, safety, and alcohol policies. It also supervises staff and trainers, maintains operational standards, and coordinates ongoing training and learning activities.

Requirements

• Responsible Alcohol Awareness Training Certification or equivalent.
• 1–3 years of high-volume experience in fine dining, restaurant, or club operations.
• 1–2 years of supervisory or operational management experience.
• Knowledge of Microsoft Word, Excel, and PowerPoint.
• High school diploma.

Nice To Haves

• College degree in a related field.
• Responsible Alcohol Service certification.
• T.I.P.S. certification or equivalent.

Responsibilities

• Meet or exceed budget expectations, control food-and-beverage and liquor costs, and manage labor costs through staffing and scheduling.
• Assist with developing monthly and quarterly specials and events; complete required paperwork and assist with monthly building inventory.
• Supervise hourly staff and supervisors; conduct annual evaluations, set individual goals and team action plans, and propose compensation recommendations to the department director.
• Hold staff meetings, maintain an open-door policy, coach and guide staff, and provide ongoing training and cross-training or recertification opportunities.
• Maintain appropriate staffing levels, including hiring and terminations; maintain disciplinary records and ensure staff and management receive complete training.
• Manage on-site training programs, seminars, operational rollouts, and learning and development needs; supervise venue trainers, including operations floor and MIT trainers.
• Conduct Alcohol Awareness Certification classes in accordance with applicable regional guidelines, attend required training seminars and operations meetings, and prepare weekly hourly staff schedules.
• Maintain House of Blues service, housekeeping, health and safety, policy, supply, and alcohol-compliance standards; conduct venue walk-throughs.
• Support smooth department operations, maintain a guest feedback log, complete incident reports, and staff the coat check area.
• Coordinate and maximize labor in response to nightly changes in sales and business volume; ensure appropriate environmental conditions, including lighting, sound, temperature, cleanliness, line of sight, table maintenance, and promotional materials.
• Conduct daily pre-shift and post-shift meetings; manage liquor pulls and accurate accounting; coordinate and oversee private and special events according to event specifications.
• Perform other duties as assigned.

Benefits

• Medical, vision, dental, and mental health benefits for employees and family.
• Health care concierge access and Flexible Spending or Health Savings Accounts.
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED