LN Venues, Director of Network Engineering

Live Nation Entertainment • Work From Home - Texas, TN

3d

About The Position

The Director of Network Engineering reports to the VP of Venue Network Services and provides strategic leadership and direction for the design, development, delivery, and maintenance of current and future technologies that address internal and external business needs. The role leads network infrastructure strategy, operations, and reliability for more than 150 live event venues across North America. It also leads the Network Engineering team and oversees delivery of converged, reliable, scalable, high-quality network, telecommunications, and other venue technology services.

Requirements

• 10+ years of work experience in an IT services role for a large enterprise.
• 5+ years of experience in management roles for an IT services team at a large enterprise.
• Extensive knowledge of the acquisition, installation, maintenance, and management of networking, telecommunication, and computer/server equipment.
• A successful track record as a leader and positive, motivational force when managing a team, including identifying and resolving team conflicts and negotiating effectively with internal and external groups to develop compromises and solutions.
• Strong vision-setting and concept-articulation skills, and exceptional written and presentation communication skills for partnering with internal customers, critical stakeholders, and technical leadership teams.
• Ability to reprioritize tasks rapidly and meet deadlines in a changing business environment.
• Willingness and ability to work off shifts, including evenings and weekends, to support or lead Incident Management during critical events.
• Familiarity with call-tracking systems for trend analysis, reporting, and tracking internal SLAs.
• Extensive experience working with vendors and ensuring successful service delivery and results.
• Ability to travel approximately 10% of the time.
• Ability to elicit cooperation from senior management and other departments.

Nice To Haves

• BA or BS degree in business, technology, or another related field preferred.

Responsibilities

• Help ensure positive and memorable experiences for Live Nation customers, clients, and partners.
• Lead and develop a high-performing Network Engineering team, building talent and improving staff competencies, skills, and knowledge.
• Establish and enforce infrastructure policies, best practices, processes, systems, standards, and methodologies.
• Develop key performance indicators to monitor trends and measure and report infrastructure service health and operational stability.
• Stay current on AI and automation capabilities and identify and implement practical opportunities to improve network reliability, operational efficiency, incident response, and venue experiences.
• Work with the Information Security team to meet compliance, security requirements, and standards.
• Partner with the VP of Venue Network Services to understand business priorities and develop a strategy for deploying and supporting technology at venues to support business development and growth.
• Ensure managed service partners meet established SLAs.
• Oversee third-party and vendor relationships and align business needs with partner delivery.
• Deliver reliable, scalable, high-quality network infrastructure, telecommunications, and other venue technology services, including digital signage, CCTV, and POD systems.
• Support or lead Incident Management during critical events, including working off shifts when needed.

Benefits

• Medical, vision, dental, and mental health benefits for employees and family.
• Access to a health care concierge and Flexible or Health Savings Accounts (FSA or HSA).
• Free concert tickets.
• Paid time off, including paid holidays, sick time, and personal days.
• 401(k) program with company match.
• Stock reimbursement program.
• New parent programs, including caregiver leave.
• Fertility, adoption, foster, or surrogacy support.
• Career and skill development programs through School of Live.
• Tuition reimbursement and student loan repayment.
• Volunteer time off.
• Crowdfunding match.

What This Job Offers

• Job Type: Full-time
• Career Level: Director
• Education Level: No Education Listed