LN Venues, Operations Manager - PNC Bank Arts Center

Live Nation Entertainment•Holmdel Township, NJ

1d•Onsite

About The Position

Live Nation is seeking a motivated and experienced Operations Manager to work with the Venue Management team at PNC Bank Arts Center. This exempt role reports to the General Manager and is responsible for facility operations and maintenance, front-of-house operations, preventive maintenance, third-party contracting, limited governmental relationships, staffing, venue setup and teardown, and day-of-show operations. The role partners with the market leadership team and is expected to be onsite for show and non-show operations. The Operations Manager oversees staff and operational compliance, budgets and payroll, event-staff recruiting and training, incident management, guest concerns, equipment readiness, subcontractors, governmental reporting, and relationships with local municipalities. The position also represents the company and facility in political and community matters alongside the General Manager.

Requirements

Proven leadership with strong management and communication skills.
Extensive knowledge of venue operations and facility management.
At least two years of experience as a House/Operations Manager or in a comparable role.
Experience dealing with police and public officials.
Experience managing multiple departments and large staff groups; experience with Security, Ticket Takers, and Ushers is especially relevant.
Computer skills, including Microsoft Word, Excel, and Outlook.
Excellent oral and written communication skills.
Ability to lift up to 50 pounds.
Ability to stand for extended periods and bend and stoop.
Ability to wear an earpiece for radio communication.

Nice To Haves

Experience using Workday or timekeeping systems.

Responsibilities

Ensure outstanding tasks are completed personally or delegated appropriately.
Recruit, hire, train, and supervise part-time staff and supervisors across departments, including Security, Maintenance, Cleaning, and Usher/Ticket Taker.
Develop and oversee overhead expense budgets for repairs, maintenance, and venue supplies.
Assist the General Manager with preparation of the annual operations budget.
Maintain and monitor incident reports; investigate and manage pending cases, including interviewing staff or witnesses and attending arbitration hearings when necessary.
Ensure facility equipment, including traffic-control and crowd-control devices, remains in optimal operating condition.
Investigate and resolve guest-related complaints.
Implement and execute Live Nation policies, procedures, and programs, ensuring company standards are maintained.
Create and implement recruiting programs for seasonal event staff.
Manage onboarding and training for event staff in in-sourced positions and ensure proper onboarding.
Manage training programs and ongoing development of event staff.
Help provide a safe and enjoyable facility for guests and employees.
Develop and maintain relationships with municipalities and police, fire, rescue, traffic, and other departments.
Coordinate and manage approved subcontractors and third-party vendors to support safe, efficient, and successful events.
Manage and approve payroll for in-house departments.
Complete required governmental reports and files.
Oversee and ensure execution of operating-department compliance policies and procedures.
Be present onsite for day-of-show and non-show operations.
Perform other duties as assigned.

Benefits

Medical, vision, dental, and mental health benefits for employees and their families.
Access to a health care concierge and Flexible Spending Accounts or Health Savings Accounts.
Free concert tickets.
Paid time off, including paid holidays, sick time, and personal days.
401(k) program with company match.
Stock reimbursement program.
New-parent programs, including caregiver leave.
Fertility, adoption, foster, or surrogacy support.
Career and skill development programs through School of Live.
Tuition reimbursement and student loan repayment.
Volunteer time off.
Crowdfunding match.