Market Coordinator - PNC Private Bank

PNC Bank•Louisville, KY

2d•Onsite

About The Position

The Market Coordinator supports sales, service, and execution for new and ongoing client relationships within PNC's Private Bank organization. The role is based in Louisville, Kentucky, and is performed in an in-office environment. It manages multiple complex client implementations and related client interactions, gathers and uses information to establish or update client-specific product and service details, and serves as a point of contact for clients, client teams, and service partners. The coordinator also supports positive ongoing client experiences by coordinating stakeholders, maintaining project documentation, reporting progress, addressing implementation and servicing challenges, and verifying documents and information for accuracy. The position performs complex processing in compliance with standard regulations and processes. PNC describes its workplace as inclusive and supportive, with reasonable accommodations available to applicants and employees with disabilities. PNC will not provide employment visa sponsorship or participate in STEM OPT for this position.

Requirements

Typically requires a university or college degree and less than one year of professional experience, and/or successful completion of a formal development program.
A comparable combination of education, job-specific certifications, and experience, including military service, may be considered in lieu of a degree.
Demonstrate accuracy and attention to detail, knowledge of customer support policies, standards and procedures, decision-making and critical thinking, effective communication, flexibility and adaptability, ability to manage multiple priorities, problem management, product and service knowledge, and sales support and administration skills.

Responsibilities

Provide sales, service, and execution support for new and ongoing client relationships.
Analyze, assess, and document client requirements.
Manage the administration of multiple complex client implementations and related client interactions simultaneously.
Consult with clients and service partners to gather and use data to establish or update client-specific product and service information.
Serve as a customer solutions and peer resource when appropriate.
Act as a point of contact for clients, client teams, or service partners.
Facilitate and coordinate internal and external stakeholder meetings.
Participate in special projects and initiatives.
Create and maintain project documentation and prepare and deliver project progress reports.
Escalate client implementation and servicing issues as needed and help resolve implementation, servicing, and production support challenges raised by staff or clients.
Help identify and drive the development of necessary solutions.
Support positive ongoing client experiences.
Gather required documentation and prepare, review, and verify documents and relevant information for accuracy.
Perform complex processing and ensure compliance with standard regulations and processes.

Benefits

Medical and prescription drug coverage, including a Health Savings Account feature, subject to eligibility.
Dental and vision options.
Employee and spouse/child life insurance.
Short- and long-term disability protection.
401(k) with PNC match.
Pension and stock purchase plans.
Dependent care reimbursement account.
Back-up child and elder care.
Adoption, surrogacy, and doula reimbursement.
Educational assistance, including select programs that are fully paid.
Wellness program with financial incentives.
Maternity and/or parental leave, subject to eligibility.
Up to 11 paid holidays each year, subject to eligibility.
Nine occasional absence days each year, unless otherwise required by law.
Between 15 and 25 vacation days each year, depending on career level and years of service.