Day/LTL Operations Manager

Spee-Dee Delivery Service•St Cloud, MN

22d

About The Position

The Day/LTL Operations Manager executes, directs, and coordinates shipments into and out of the organization. This exempt salary role oversees daily operations and organizes production and operational activities, monitors productivity and route performance, resolves customer complaints, and identifies ways to improve productivity, equipment performance, work methods, and customer service. The manager enforces safety, DOT, and company policies; determines staffing needs; and hires, trains, disciplines, and onboards staff. The role also includes conducting performance evaluations, leading weekly meetings, handling employee concerns, and escalating operational issues to appropriate management. Periodic travel may be required, along with other assigned duties. Spee Dee Delivery is a family-owned and operated company founded in 1978. Its core business is standard, next-day, ground delivery. The company is headquartered in St. Cloud, Minnesota, and employs over 1,800 people across the Midwest.

Requirements

Be at least 21 years of age.
High school diploma or equivalent required.
Hold or obtain a valid forklift certification.
Hold a valid CDL Class A driver's license or successfully complete the company-paid CDL training program.
Excellent management skills.
Excellent written and oral communication skills.
Ability to influence, develop, and maintain good working relationships across functional areas and with customers.
Thorough understanding of applicable federal, state, local, and company safety policies.
Strong organizational and project management skills, including meeting deadlines and achieving results.
Proficiency with computer-based management systems and Microsoft Office Suite or similar software.
Ability to pass a DOT physical exam.
Ability to lift up to 75 pounds.
Ability to work with all types of freight, including hazardous materials, perishable food and alcohol, firearms, ammunition, and live animals.
Must pass a pre-employment drug screening and criminal background check.

Nice To Haves

Bachelor's degree in Business Management, Logistics or Operations Management, or a related field.
At least 3 years of experience in the transportation industry and leadership.

Responsibilities

Oversee and ensure completion of all day-to-day operations.
Plan and organize daily activities related to production and operations.
Measure productivity by analyzing performance data, financial data, and activity reports.
Ensure customer complaints are investigated and resolved.
Identify, recommend, and implement measures to improve productivity, equipment performance, work methods, and customer service.
Enforce safety, DOT, and company policies.
Analyze route performance to ensure routes are performed properly and freight is distributed appropriately.
Conduct timely and constructive performance evaluations.
Lead weekly meetings and communicate goals and assignments.
Handle and participate in investigations of employee concerns.
Identify and escalate operational concerns to appropriate management.
Determine labor needs to meet production goals.
Hire, train, discipline, and onboard new staff.
Perform other required duties as assigned.