LTL Integration Manager

MODE Global•Dallas, TX

4d•Hybrid

About The Position

MODE Global is seeking an LTL Integration Manager to transform how freight data moves among MODE, LTL carrier partners, and customers. The role leads carrier technology connections and automation initiatives, overseeing EDI and API integrations, improving system connectivity, and identifying opportunities to reduce manual work across the shipping process. The goal is to support accurate, largely automated shipment rating, tendering, tracking, documentation, and invoicing. The manager works with LTL operations, technology, pricing, procurement, customer-facing teams, and carrier partners to strengthen integrations, resolve issues, and drive continuous improvement. The role also evaluates emerging technologies such as workflow automation, RPA, and AI to improve process efficiency.

Requirements

Bachelor's degree in Supply Chain, Logistics, Information Systems, Computer Science, or a related field; equivalent relevant experience is also considered.
At least 5 years of experience in logistics technology, transportation integrations, or EDI, including at least 3 years focused on LTL.
At least 2 years of experience leading integration, technology, or process automation projects from initial requirements through implementation.
Hands-on experience with X12 EDI transaction sets 204, 210, 214, 990, and 997.
Experience working with REST APIs and JSON.
Strong understanding of LTL pricing, including freight class, NMFC classifications, density, tariffs, discounts, fuel surcharges, and accessorials.
Experience with at least one Transportation Management System (TMS), carrier integrations, and onboarding processes.
Ability to manage several concurrent projects and set priorities among stakeholders with competing needs.

Responsibilities

Manage LTL carrier EDI and API integration projects from planning and requirements through testing, implementation, and ongoing support.
Oversee carrier connections for rating, dispatch and pickup requests, shipment tendering, tracking, proof of delivery, bills of lading, and freight invoicing.
Partner with carrier IT and EDI teams to develop, maintain, and improve EDI maps and API specifications.
Monitor integration performance and establish KPIs for connection reliability, accuracy, and automation.
Serve as a primary technical contact for carrier integration issues, including escalations, system changes, and credential or certificate renewals.
Identify recurring connection issues and work with carrier partners on long-term solutions.
Ensure accurate LTL rating across MODE's TMS and customer portals, including rates, discounts, freight classifications, FAK rules, fuel surcharges, and accessorials.
Compare quoted rates with carrier invoices and investigate discrepancies and their root causes.
Address rating issues involving tariffs, freight class, dimensions, density, accessorials, reweighs, and reclassifications.
Partner with Pricing and Procurement to load, test, and validate tariff and contract updates, including density-based pricing and NMFC classification changes.
Provide technical guidance and LTL expertise during customer integration projects in partnership with Implementation, Sales, Account Management, and Onboarding teams.
Evaluate customer requirements and shipping workflows and recommend integration solutions and best practices.
Identify ways to optimize customer workflows and improve the exchange of order, rating, tracking, and invoice information.
Help troubleshoot customer-facing integration issues and coordinate root-cause resolution with relevant teams.
Provide input on customer implementation requirements and timelines.
Lead initiatives to reduce manual work across LTL and Parcel workflows, including quoting, booking, dispatching, tracking, document retrieval, exception handling, and freight audit.
Identify process improvements through automation, system enhancements, and better integration capabilities.
Partner with Technology and Development teams to define business requirements, prioritize enhancements, and evaluate completed solutions.
Recommend self-service features and capabilities for MODE's customer portals that support more automated LTL operations.
Establish and monitor shipment touch-rate KPIs, with measurable goals to reduce manual intervention quarter over quarter.
Evaluate RPA, workflow automation, AI-assisted document capture, and integration platforms.
Recommend technology solutions and build-versus-buy opportunities that support efficiency, scalability, and business objectives.
Use structured problem-solving and root-cause analysis to improve integration accuracy and operational performance.
Stay current on LTL industry standards, carrier technology developments, API adoption, and NMFC updates.