LTL Coordinator

Spot Inc. • Indianapolis, IN

9d

About The Position

The LTL Coordinator provides day-to-day administrative oversight of all LTL shipments moving through Spot’s systems and troubleshoots transportation issues that customers need resolved. The role coordinates shipment information and status updates among LTL carriers, Spot Account Managers, and customers, while maintaining professional communication in a fast-paced environment.

Requirements

• High school diploma or equivalent.
• Previous customer service or call center experience to manage a fast-paced, stressful environment while communicating professionally, clearly, and concisely.
• Ability to hear and address customer concerns, including those of irate customers, and respond professionally with solutions.
• High proficiency with PC and typing skills, including experience working with multiple screens and interfaces.
• Organizational skills to succeed in a results-oriented environment and execute priorities.

Responsibilities

• Oversee LTL shipments from beginning to end.
• Assist with communication between LTL carriers and Spot Account Managers by phone and email.
• Notify LTL carriers of updated shipment information as needed.
• Complete check-calls to obtain current status information for every shipment.
• Update shipment billing with LTL carriers as needed.
• Interact professionally with LTL carriers’ sales representatives and Spot Account Managers.
• Routinely update Spot Account Managers on the status of their customers’ shipments.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED