Sales Account Coordinator - LTL & FOB Sales

Petpals Group Inc•Ontario, CA

10d•$23 - $28•Onsite

About The Position

The Sales Account Coordinator supports the growth of PetPals Group Inc.’s LTL freight and FOB sales programs by maintaining and growing existing customer accounts and developing new business opportunities. The role combines account management, sales support, business development, customer service, and sales coordination. The coordinator works with customers and internal teams to identify opportunities, deliver solutions, and support long-term revenue growth. The position is onsite in Ontario, California, Monday through Friday, and requires approximately 15% travel for customer visits, account reviews, sales meetings, trade shows, and business development activities. The role works cross-functionally with Sales, Customer Service, Warehouse, Purchasing, Operations, and Accounting.

Requirements

Minimum 5 years of combined experience in sales, sales support, account management, customer service, or business development.
Proven experience managing existing customer accounts and supporting account growth.
Proven experience developing new business opportunities and building customer relationships.
Experience preparing quotations, pricing proposals, customer presentations, and sales reports.
Experience supporting the sales process from prospecting through ongoing account management.
Strong customer service and relationship management experience.
Experience with LTL freight or logistics coordination.
Experience supporting FOB purchasing programs or import operations.
Experience with OMS, ERP, or related business systems.
Strong sales and sales support, account management, and customer relationship-building skills.
Excellent verbal and written communication skills, with professional presentation and negotiation abilities.
Strong organizational and time-management abilities; ability to manage multiple priorities in a fast-paced environment.
Self-motivated, customer-focused, and results-oriented.
Advanced Microsoft Excel skills, including data analysis, reporting, spreadsheet management, Pivot Tables, and VLOOKUP/XLOOKUP.
Strong Microsoft PowerPoint skills for customer presentations, sales proposals, business reviews, and executive presentations.
Willingness and ability to travel approximately 15%; travel is an essential function of the position.

Nice To Haves

Experience in the pet products, pet supplies, pet retail, pet furniture, or pet accessories industry.
Knowledge of retail, wholesale, and e-commerce business environments.
Bachelor’s degree in Business, Marketing, Sales, Supply Chain Management, or a related field.

Responsibilities

Manage and grow existing customer accounts, serve as the primary point of contact for assigned customers, and maintain customer satisfaction.
Build long-term customer relationships, conduct account reviews, identify growth opportunities, and develop strategies to expand sales within existing accounts.
Resolve customer concerns and service issues, and maintain accurate customer records, pricing information, sales activity, and account documentation.
Identify, qualify, and develop new customer opportunities through referrals, networking, outreach, trade shows, and industry events.
Build and maintain a sales pipeline; prepare quotations, pricing proposals, presentations, and sales materials; and follow up on leads to secure business.
Support monthly, quarterly, and annual sales and revenue goals, and conduct customer meetings and presentations.
Represent the company at trade shows, customer visits, and industry events.
Prepare LTL freight quotations and coordinate transportation solutions that meet customer service and budget requirements.
Monitor shipment activity, provide customer updates, work with carrier partners on pricing and service, and assist with freight claims, billing discrepancies, delays, and other service issues.
Support FOB purchasing programs by coordinating with overseas suppliers, factories, freight forwarders, and logistics partners.
Monitor order status, production schedules, and shipment milestones; communicate updates; assist with program planning and execution; and help resolve order, shipment, and delivery concerns.
Prepare sales reports, account performance reports, forecasts, and customer activity summaries; analyze sales trends and identify growth opportunities.
Use Microsoft Excel for reporting, data analysis, forecasting, and account management, and create PowerPoint presentations for customer meetings, proposals, business reviews, and management presentations.
Maintain accurate customer and sales information in company systems.
Collaborate with internal teams, support customer projects and sales initiatives, and assist with process improvements that enhance customer satisfaction and operational efficiency.