Strategic Services Logistics Coordinator - LTL
About The Position
The Strategic Services Logistics Coordinator will oversee Less Than Truckload (LTL) operations within an assigned territory. The role supports day-to-day operations by quoting and routing LTL freight, providing customer service, and tracking and tracing shipments. It also supports the sales team in closing new business and works with the Strategic Sales Manager to advance the department’s strategic vision. The position reports to the Strategic Sales Manager - LTL. The coordinator works across internal departments and with LTL carrier partners to provide cohesive customer service and support sales growth. Responsibilities include responding to customer inquiries, maintaining accurate shipment updates, demonstrating knowledge of company solutions, and building carrier partnerships, including negotiating W&I’s, claims, and support initiatives. The role may also include other duties as assigned.
Requirements
- At least 2 years of transportation operations experience.
- At least 2 years of demonstrated customer service experience.
- Excellent written and oral communication skills.
- Ability to facilitate training and speak to peers and groups.
- Excellent customer service skills.
- Ability to deal with ambiguity and adjust plans as needed.
- Willingness to collaborate as a team and share ideas.
Nice To Haves
- Direct experience with LTL operations or sales.
- Experience with LTL, FTL, international transportation, or warehousing.
Responsibilities
- Support day-to-day LTL operations, including quoting and routing freight services.
- Provide customer service and respond to customer inquiries and requests in a timely manner.
- Track and trace shipments, make check calls on all shipments, and accurately update internal and external systems.
- Support the sales team in closing new business.
- Work with the Strategic Sales Manager to support the department’s strategic vision.
- Collaborate with internal departments to service customers and grow sales.
- Demonstrate subject matter knowledge of company solutions in interactions with customers and prospective customers.
- Build partnerships with LTL carriers, including negotiating W&I’s, claims, and support initiatives.
- Facilitate training and speak to peers and groups.
- Perform other duties as assigned.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
