Day/LTL Operations Manager

Spee-Dee Delivery Service•Normal, IL

About The Position

The Day/LTL Operations Manager executes, directs, and coordinates shipments into and out of the organization. This exempt salary position typically starts at 7:00 AM and pays $70,000–$92,500 per year, based on relevant experience, education, certifications, and comparison to employees in the role. Periodic travel may be required. The role involves working with varied freight, including hazardous materials, perishable food and alcohol, firearms, ammunition, and live animals. Candidates must pass a pre-employment drug screening and criminal background check.

Requirements

At least 21 years of age.
High school diploma or equivalent required.
Must hold or obtain a valid forklift certification.
Must hold a valid CDL Class A driver's license or successfully complete the company-paid CDL training program.
Ability to pass a DOT physical exam.
Ability to lift up to 50 pounds repetitively and up to 100 pounds occasionally.
Ability to work with varied freight, including hazardous materials, perishable food and alcohol, firearms, ammunition, and live animals.
Must pass a pre-employment drug screening and criminal background check.
Excellent management skills.
Excellent written and oral communication skills.
Ability to influence, develop, and maintain good working relationships across functional areas and with customers.
Thorough understanding of applicable federal, state, local, and company safety policies.
Strong organizational and project management skills, including meeting deadlines and achieving results.
Proficient with computer-based management systems and Microsoft Office Suite or similar software.

Nice To Haves

Bachelor's degree in Business Management, Logistics, Operations Management, or a related field preferred.
Three or more years of experience in the transportation industry and leadership preferred.

Responsibilities

Oversee and ensure completion of day-to-day operations.
Plan and organize daily production and operations activities.
Measure productivity using performance data, financial data, and activity reports.
Ensure customer complaints are investigated and resolved.
Identify, recommend, and implement measures to improve productivity, equipment performance, work methods, and customer service.
Enforce safety, DOT, and company policies.
Analyze route performance and ensure freight is properly distributed.
Conduct timely and constructive performance evaluations.
Lead weekly meetings and communicate goals and assignments.
Handle and participate in investigating employee concerns.
Identify and escalate operational concerns to appropriate management.
Determine labor needs to meet production goals.
Hire, train, discipline, and onboard staff.
Perform other required duties as assigned.