Pharmacy Operations Manager

Walgreens•Oklahoma City, OK

22d

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager supervises pharmacy technicians and cashiers and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care through patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law. The role coordinates daily pharmacy activities, manages workflow and inventory tasks that do not require pharmacist licensure, helps maintain regulatory compliance and pharmacy security, supports insurance claim resolution and audits, and collaborates with pharmacy and store leadership to improve financial performance, operational quality, and customer service. The manager also supports community outreach and off-site immunization clinics and events. The position requires a high school diploma, GED, or equivalent; PTCB certification except in Puerto Rico; and one year of pharmacy technician experience in a retail or hospital setting. Candidates must be fluent in reading, writing, and speaking English except in Puerto Rico, be willing to work a flexible schedule including evenings and weekends, and be willing to obtain active immunization certification within 90 days of hire, except at Community Specialty Pharmacy and Health System Pharmacy locations. Previous people-management or leadership experience is listed, as is previous Walgreens experience with an “Exceeding Expectation” rating on the last performance evaluation. The current hourly pay range is $22.50 to $35.75. The actual rate depends on factors including geography, skills and abilities, education, and experience. The role remains open until filled. Walgreens provides a benefits information link in the posting.

Requirements

High school diploma, GED, or equivalent.
PTCB certification, except in Puerto Rico.
One year of work experience as a pharmacy technician in a retail or hospital setting.
Fluency in reading, writing, and speaking English, except in Puerto Rico.
Willingness to work a flexible schedule, including evening and weekend hours.
Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

Previous people-management or leadership experience.
Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

Engage customers and patients, offer assistance, resolve complaints and requests, answer non-clinical questions, and model customer-service best practices.
Build customer relationships by anticipating needs, proactively offering services, and increasing focus on healthcare services.
Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, and verification where allowed by law.
Complete patient and physician calls under pharmacist supervision where allowed by law.
Assist with healthcare services, including vaccines, screenings, and other services allowed by law, under pharmacist supervision.
Delegate, direct, and assign non-clinical pharmacy work within authorized company policies and applicable laws and regulations; ensure timely completion and efficient workflow.
Prepare and file reports and records required by the company and government agencies at the direction of the Pharmacy Manager or pharmacist.
Manage core pharmacy workflow, coordinate the daily schedule, recommend allocation of pharmacy hours, and maintain a clean, orderly, adequately stocked pharmacy.
Manage pharmacy inventory and annual inventory preparation, and perform administrative activities that do not require pharmacist licensure.
Complete non-clinical patient calls and drive the rollout of new technology and processes, engaging the team in action planning.
Ensure proper operation and maintenance of pharmacy department equipment.
Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
Adhere to Good Faith Dispensing policies during applicable prescription-dispensing activities and support compliance with those requirements.
Apply company asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
Communicate prescription errors to the accountable pharmacist and follow company error-reporting and Continuous Quality Improvement Program procedures.
Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
Manage the Community Outreach Portal and coordinate and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events.
Build and sustain relationships with retail partnerships.
Lead pharmacy technician performance management, including decisions and recommendations regarding discipline and termination; apply constructive discipline policies and ensure compliance with applicable laws.
Hold technicians accountable for attendance, timeliness, training completion, and performance; maintain and improve pharmacy performance through team engagement and action planning.
Manage technician hiring, onboarding, training, and scheduling according to company policies and applicable laws.
Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or learning modules.
Assist the Pharmacy Manager in monitoring that pharmacy and team-member licenses, registrations, and certifications are active and compliant; use resources such as the Walgreens Online Verification System to document licensure status.
Follow company and legal requirements for selection, recruitment, record retention, and training.
Maintain PTCB certification through the designated training program and/or state-required certification or registration; complete required certifications, education credits, and training.
Maintain and enhance pharmacy and healthcare knowledge and skills, follow performance improvement plans, seek feedback, and pursue professional development.
Communicate relevant messages from the support center and key emails to the pharmacy team and participate in store and pharmacy meetings, including five-minute meetings and weekly Store Manager check-ins.