Assistant Operations Manager

Balfour Beatty Communities • Frederick, MD

10d

About The Position

The Assistant Operations Manager supports the Operations Director and site team in achieving exceptional living experiences, customer service, and financial performance for the installation. In the absence of the Operations Director, this position is expected to perform that role’s duties. The work includes overseeing leasing and property operations, financial processes, resident relations, inspections, compliance, and team development. The role is performed in an office environment and at multiple residential sites, with regular interaction with community management and other staff.

Requirements

• High school diploma or GED.
• At least two years of experience in property management, hospitality/resort industry, leasing operations, or another customer service-oriented environment.
• Strong people management and leadership skills.
• Solid interpersonal, customer relations, and communication skills.
• Experience with Microsoft Office, including Outlook, Word, and Excel.
• Valid state-issued driver’s license and safe driving record.
• Ability to regularly use hands to manipulate tools, controls, phones, and a computer keyboard; frequently stand, reach, climb, balance, and stoop; sit and stand for clerical work; and regularly lift and move office supplies weighing up to 20 pounds.

Nice To Haves

• Associate’s or bachelor’s degree.

Responsibilities

• Help achieve budgeted occupancy, implement marketing strategies, and prepare market reports.
• Oversee leasing and prospect management in accordance with company policy, including fair market rent leases.
• Review purchase orders, process invoices, and communicate with vendors.
• Assist the Residential Operations Director with monthly, quarterly, and annual financial reports.
• Oversee rent and delinquency collections, renewals, fair market rent setting, and resident notices.
• Manage MAC Allotments and the Yardi database to maintain accurate resident financial information.
• Complete move-in and move-out deposit accounting and post related charges as required.
• Maintain knowledge of legal documents, company policies, and procedures, and ensure team compliance.
• Communicate and collaborate with the military housing office to resolve escalated resident issues and other housing matters.
• Manage partner COM expectations.
• Promote resident satisfaction through responsive, consistent, positive, and professional interactions with employees and residents.
• Monitor customer service scores and implement action plans to resolve reported issues.
• Engage daily with the Facilities Management team to support and collaborate on resident issues and solutions.
• Provide assistance and feedback in developing scopes of work based on resident and property needs.
• Review team members’ work for accurate and timely completion.
• Confirm regular property inspections are completed and deficiencies or issues are addressed.
• Oversee move-in pre-inspections to ensure homes are ready for occupancy and move-out inspections using company software.
• Conduct on-site audits in the software system to ensure compliance with company policy.
• Participate in interviewing, hiring, and onboarding team members.
• Train the team on policies and procedures, and provide accountability and coaching.
• Maintain a promotion pipeline and develop team members toward professional growth and goals.

Benefits

• Discretionary bonuses
• Medical and dental insurance beginning the first of the month following employment
• Health, flexible spending, and dependent care accounts
• Company-paid life insurance
• 401(k) plan with employer matching
• Paid time off, including sick days, floating holidays, vacation, and personal days
• Two volunteer days per year
• Company-paid short-term and long-term disability
• Parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED