Distribution Center Operations Manager

CVS Health•La Habra, CA

4d•Onsite

About The Position

The Distribution Center Operations Manager is responsible for the overall performance of assigned operational areas within a distribution center or satellite distribution center. The role focuses on creating and maintaining a strong employee experience through talent development, engagement, staffing and retention, learning, and training. The manager contributes to profit and expense goals, provides high-quality service to the market customer base, ensures compliance with corporate policies and government regulations, and fosters an environment that supports productivity, safety, and quality. The position has direct responsibility for associates and supports and executes short- and long-term strategy for assigned distribution centers, aligning work with enterprise and supply chain goals and initiatives. The manager champions innovation, bringing ideas to the facility and broader organization while balancing growth opportunities against financial risk and incremental costs. This is an onsite, second-shift role, Monday through Friday from 3:30 p.m. to 1:00 a.m., with some additional flexibility required. The position is full-time, with 40 anticipated weekly hours.

Requirements

At least 5 years of progressive leadership experience in retail, distribution/warehousing, or supply chain operations, including direct oversight of supervisors or frontline leaders.
Experience setting and managing facility-level KPIs, using data for root cause analysis, and implementing corrective actions across multiple functional areas.
A track record of measurable business impact, such as reduced operating costs or improved productivity, quality, or service metrics tied to organizational or facility goals.
Experience building accountability and translating enterprise vision and strategic goals into measurable team and individual performance expectations.
Experience leading, developing, and coaching supervisors and frontline leaders, including performance management and succession planning.
Experience with Microsoft Word, Excel, Access, PowerPoint, WMS, and other distribution center reporting and analytics tools.
High school diploma or GED.
Ability to work onsite Monday through Friday on second shift, 3:30 p.m. to 1:00 a.m., with some additional flexibility.
Frequent standing, walking, and climbing stairs.
Ability to collaborate across teams and work with all organizational levels, including peers, leaders, and support partners.
Regular and reliable attendance.

Nice To Haves

Bachelor's degree.
Lean Six Sigma certification at Green Belt level or higher, with demonstrated ownership of a continuous improvement program and measurable results.
Experience leading facility-wide process redesign or continuous improvement projects with measurable cost, productivity, or quality impact.
Prior experience leading in a union environment.
Demonstrated ability to drive culture and results.
Demonstrated ability to lead successful safety initiatives.
Experience managing budgets or P&L and translating financial targets into operational KPIs.
Advanced knowledge of Warehouse Management Systems (WMS) and Enterprise Resource Planning (ERP) systems, with experience in data reporting and visualization tools such as Power BI or Tableau.
Ability to think and act strategically.
Basic knowledge of applicable federal and state laws.
Excellent written and verbal communication skills.
Excellent time management.
Ability to independently drive significant strategic projects to completion.

Responsibilities

Manage the overall performance of assigned operational areas within a distribution center or satellite distribution center.
Create and maintain a positive employee experience, with emphasis on talent development, employee engagement, staffing, retention, learning, and training.
Contribute to profit and expense goals and provide high-quality service to the market customer base.
Ensure compliance with corporate policies and government regulations.
Maintain a work environment conducive to productivity, safety, and quality.
Directly oversee associates and support and execute short- and long-term strategy for assigned distribution center(s).
Align facility goals and initiatives with enterprise and overall supply chain strategies.
Champion innovation by developing and advancing ideas within the distribution center and broader organization while balancing growth opportunities, financial risk, and incremental cost.
Set and manage facility-level KPIs, use data for root cause analysis, and implement corrective actions across functional areas.
Lead, develop, coach, and performance-manage supervisors and frontline leaders, including succession planning.
Manage budgets or P&L and translate financial targets into operational KPIs.
Lead safety initiatives and continuous improvement or process redesign projects.