Distribution Center Operations Manager

Discount Tire•Denver, CO

4d•$74,984 - $107,120

About The Position

The Distribution Center Operations Manager is a key leader in Discount Tire’s Distribution and Logistics organization, supporting supply-chain transformation and company growth. The role leads distribution center strategy, execution of key performance indicators, and efforts to improve service to stores and customers. It supports the startup of a strategic multi-channel facility and development of processes that use new systems. The manager leads the department’s operational activities, including strategy and operating plans, budgets, value-generation initiatives, policies, procedures, systems, and reporting, while building and managing a high-performing team.

Requirements

At least 5 years of combined experience in material handling, automation, manufacturing, supply chain, process improvement, and/or distribution in an omni-channel environment.
At least 2 years of supervisory or management experience in distribution centers or supply chain.
Experience with warehouse management system implementations and/or upgrades.
Strong people skills.
Experience managing company-employee and 3PL/4PL warehouse teams, including hiring, training, motivating, and resolving employee-relations issues.
Strong attention to detail and ability to produce high-quality, accurate work products.
Sound reasoning and judgment, with a high level of resourcefulness.
Experience analyzing data to identify root causes, implementing long-term solutions, and improving operational outcomes using continuous-improvement methodologies.
Experience with distribution-center technology, including WMS, OMS, TMS, and LMS.
Excellent problem-solving and critical-thinking skills, including Six Sigma and LEAN.
Strong data-analytics skills using Excel, Access, and SQL.

Nice To Haves

Experience with distribution center startups.
Experience developing and managing preventative maintenance programs.
Bachelor’s degree in supply chain, engineering, or a related field preferred.
Professional certifications are a plus.

Responsibilities

Maintain a safe and secure environment for team members and follow safety programs, procedures, and policies.
Motivate and manage team performance through goal setting, coaching, communicating expectations, recognition, and accountability.
Ensure successful startup of a strategic multi-channel facility in the Discount Tire Supply Chain network.
Manage compliance with site standard operating procedures.
Plan, manage, and execute distribution center functions to meet goals aligned with the supply-chain vision and provide excellent service to internal and external customers.
Monitor expenses against the distribution operating budget and develop actions to manage variances.
Ensure compliance with federal, state, and local regulations governing the distribution center.
Ensure associates and management staff have access to the tools needed to perform their duties.
Provide job training and cross-training to support team members’ development and career advancement.
Direct site workload planning and volume forecasting, including staffing, equipment, and space utilization.
Participate in managing hourly and supervisory staff turnover in line with site objectives.
Oversee maintenance and upkeep of the facility and its material-handling equipment.
Analyze data to determine actions that will optimize results.
Determine and execute efficient operating sequences, workflows, and methods to maximize asset and team-member utilization.
Lead practices that promote engagement and a high-performing workforce in support of company growth and business objectives.
Model values-based, customer-centric, high-performing behaviors and subject-matter expertise.
Partner across the organization to coach and develop leaders and help align culture action plans with people strategies and business initiatives.
Provide direction and feedback on employee goals and achievements and conduct performance reviews.
Communicate job expectations, goals, and development opportunities to employees.
Prepare employee development plans; coach, counsel, and lead department employees.
Serve as an escalation point for interpersonal and operational employee challenges.
Monitor department projects for timely delivery, budget compliance, and agreed quality; monitor and adjust employee workloads.
Gather, track, and report department KPI attainment to upper management.
Ensure company procedures are followed, including tracking and publishing metrics.
Collaborate across departments to identify and resolve risks, conflicts, and challenges; recommend resolutions and implement process improvements.
Stay current on industry technologies, trends, and strategies, and bring forward solutions as a trusted expert.
Perform other duties as assigned.