Operations Manager Jobs

About The Position

Requirements

• Minimum of 7 years of similar work experience.
• Proven experience in new business development, achieving revenue goals, and managing sales strategies in line with company objectives.
• Experience connecting with customers in a way that builds trust and creates strong relationships.
• Strong leadership and influence without authority.
• Excellent verbal and written communication skills, including presenting to small and larger groups.
• Effective organizational and time management skills.
• Perceptive listener with the ability to ask pertinent questions and hold business units accountable for data and analytics needed to manage assigned accounts successfully.
• Ability to manage multiple objectives, tasks, and clients.
• Solid computer skills (MS Office applications, specifically Excel and PowerPoint) and working knowledge of CRM software.
• Ability to analyze and interpret data and explain analytics and key metrics to customers in an organized fashion.
• Maintain a satisfactory attendance record.
• Perform the responsibilities of the position at a satisfactory level of efficiency.
• Maintain confidentiality of employee, department, and company business.
• Ability to travel up to 75% of the time.
• Clean driving record with no more than three (3) moving violations within the past 5 years; no more than two (2) preventable, at-fault accidents within the past 5 years
• No impaired driving convictions within the past five (5) years and no charges currently pending

Nice To Haves

• Associates Degree from a two year college or technical/trade school preferred
• Broader NetSuite experience beyond the FSM module.
• Experience in the carwash industry and/or cleaning chemicals business, preferred.
• Comprehensive knowledge of the overall departmental function.

Responsibilities

• Train new service technicians on safety and technical job requirements, accountable for team’s awareness of changes per service and safety bulletins.
• Supervises, coordinates, assists, and trains Service Technicians and PMPI Technicians
• Organize and deliver technical training programs for field personnel to elevate skill levels and service quality
• Deliver comprehensive ERP training for regional staff to strengthen system proficiency and operational consistency.
• Provide advanced ERP support to regional managers, resolving complex system issues and ensuring continuity of operations.
• Conduct quality assurance touchpoints to assess service performance, identify failures, and support corrective action plans.
• Promote preventive maintenance and chemical sales programs, support service execution, and maintain related program records.
• Manage the Inventory Control Lead in supporting inventory planning and ensuring appropriate replacement parts and supplies are available to meet operational needs.
• Manage the Inventory Control Lead in supporting timely warranty parts returns and ensuring required service reports are accurate and complete.
• Oversee inventory processes, ensuring accurate execution, accountability, and alignment with company standards.
• Drives continuous improvement program for territories within region, identifying leading practices that can be made into standard operating procedures and implemented across the region.
• Leading and overseeing execution of Kaizen events with field personnel to identify root cause issues, create new process, tools, and tech solutions led from field personnel input
• Drive change management processes for rollout of new initiatives to ensure clarity, alignment, and consistency across territories.
• Provides Sr. Field Operations Manager and Field Operations Director with recommendations and projections associated with service expenses and revenue.
• Keeps TSM informed of all significant problems and progress of resolutions
• Develop and maintain reporting tools and dashboards that enhance visibility into regional performance and key operational metrics.
• Analyze operational and performance data to support regional management in strategic and tactical decision making.
• Support targeted operations investigations to identify, create corrective actions and execute plans to recover profit or revenue losses
• Lead initiatives that shape and reinforce a positive, high performance organizational culture.
• Provide technical support to field personnel, troubleshooting issues and ensuring timely resolution of field level challenges.
• Performs administrative functions required of personnel in a supervisory capacity.
• Responsible for knowing and complying with all service policies and procedures.
• Comply with and ensure all team members comply with all applicable OSHA, EPA, DOT, local regulatory laws, and company safety policies
• Ensure operational compliance by monitoring adherence to established policies and procedures, and develop or clarify new policies as organizational needs evolve.
• Support all levels of Field Management on strategic personnel decisions, including staffing, performance management, and leadership development.
• Support the development of Field Service Supervisors by coaching leadership capabilities, reinforcing role expectations, and promoting consistent people-management practices across the field organization.
• Periodically works with equipment sales team and marketing personnel providing technical assistance and participating in sales related activities as applicable.

Benefits

• comprehensive health, dental and vision coverage
• matching 401(k)
• paid time off