Loan Operations Group Manager

TEKsystems•El Monte, CA

2d•$150,000 - $180,000•Onsite

About The Position

The Loan Operations Group Manager leads and oversees multiple loan servicing functions within a growing financial institution. The role manages residential mortgage servicing operations and provides oversight of commercial lending, SBA servicing, and loan administration activities. It calls for extensive mortgage servicing expertise and operational leadership to drive process improvements, regulatory compliance, and team performance. This permanent position is fully onsite in El Monte, California. The listed pay range is $150,000–$180,000 per year, with compensation dependent on qualifications, skills, experience, job knowledge, location, internal equity, and other job-related factors. Highly qualified candidates at the FVP/SVP level may be considered for compensation above that range, as described in the posting. Benefits include medical, dental, and vision insurance; healthcare and dependent-care flexible spending accounts; long-term disability coverage; life insurance; a 401(k) with company matching; an Employee Stock Purchase Plan; and stock grants through the bank program.

Requirements

Bachelor's degree in Business, Finance, Accounting, Economics, or a related field.
10+ years of mortgage loan servicing experience.
5+ years of leadership experience managing multiple teams or departments.
Strong knowledge of residential mortgage servicing operations.
Strong understanding of compliance, risk management, audits, and operational controls.
Experience developing policies, procedures, and process improvement initiatives.
Knowledge of loan servicing platforms and systems.
Excellent analytical, organizational, and problem-solving skills.
Strong communication and stakeholder management abilities.
Extensive experience in residential mortgage servicing operations.
Experience managing servicing workflows, escalations, and regulatory requirements.
Strong understanding of post-closing loan servicing functions and operational leadership.

Nice To Haves

Experience with commercial lending and SBA servicing.
Exposure to both residential and commercial loan servicing environments.
Experience with loan servicing systems such as MSP and ICE/Black Knight.
Experience overseeing multiple servicing functions and teams.
Expertise in operational risk, compliance, and process improvement.
Ability to drive performance through metrics, accountability, and continuous improvement.
Experience in roles such as Director of Loan Servicing, Director of Mortgage Operations, Loan Operations Manager, Mortgage Servicing Manager, VP of Loan Operations, VP of Mortgage Servicing, Loan Administration Manager, Director of Loan Operations, or Servicing Operations Manager.

Responsibilities

Lead and manage multiple loan servicing and operations teams.
Oversee residential mortgage servicing, HELOC, SBA, and commercial loan servicing functions.
Develop and implement operational strategies, procedures, and performance standards.
Establish and monitor KPIs, productivity metrics, and service-level objectives.
Drive process improvement initiatives to enhance efficiency, quality, and customer service.
Ensure compliance with federal, state, and internal regulatory requirements.
Partner with Compliance, Risk, Legal, Audit, and executive leadership teams.
Manage staffing, performance evaluations, coaching, mentoring, and employee development.
Oversee Risk Control Self-Assessments (RCSA) and operational control frameworks.
Respond to internal and external audits and implement corrective action plans.
Review vendor performance and third-party servicing operations.
Foster a culture of accountability, collaboration, and operational excellence.