Group Operations Manager

Bank of America•Charlotte, NC

2d•Onsite

About The Position

At Bank of America, the Group Operations Manager manages one or more major operations segments for a site, region, or product line within the bank’s internal operations. The role identifies, analyzes, and resolves complex product-line problems; ensures compliance with policies; and finds opportunities to improve process performance and operating efficiency. The manager supervises employees’ day-to-day activities, including transaction execution, and supports staffing, employee development, and performance management. The position is responsible for compliance reporting, regulatory verification, records management, business reporting, process documentation, and training governance. Specific work includes managing tax imputation for ticket and event-related benefits; preparing ORCIT reports and maintaining supporting evidence; performing OFAC screening and verification; maintaining records under enterprise retention policies; reporting ticket utilization and inventory use; managing SOPs and standards; coordinating MyLearning and SETM training; and managing billing, reconciliation, payment tracking, and reporting for executive ticket allocations and event-related expenses. Bank of America describes an in-office culture focused on collaboration, engagement, and career development, with role-specific flexibility based on responsibilities and business needs. Employees currently working from home may apply, but the selected candidate may be required to work onsite under the workplace excellence policy. The position is first shift and 40 hours per week.

Requirements

At least 5 years of experience with financial forecasting and/or expense management, reporting, and analytics, with demonstrated accuracy in high-visibility responsibilities.
Accounting, operations, or compliance experience.
Experience assessing processes and designing scalable solutions with effective governance and controls.
Ability to perform effectively under pressure and manage multiple priorities.
Experience managing, organizing, and analyzing large data sets.
Excellent attention to detail.
High school diploma, GED, secondary school, or equivalent.

Nice To Haves

Certified Public Accountant (CPA) knowledge.
Economic sanctions experience.

Responsibilities

Forecast and manage staffing levels and capacities; coach employees, support their development, and provide constructive feedback.
Apply end-to-end process knowledge and ensure adherence to bank and regulatory policies and procedures.
Develop and analyze procedures to enhance unit or product-related activities; oversee budget and expense management, reporting, and forecasting for designated areas.
Evaluate efficiencies and identify process improvement and growth opportunities; select data, metrics, and KPIs to measure effectiveness.
Align bank priorities with employee metrics and goals, evaluate employee progress, and recognize and improve team performance while supporting an inclusive work environment.
Manage compliance reporting, regulatory verification, records management, business reporting, process documentation, and training governance to support operational effectiveness, audit readiness, and compliance.
Manage tax imputation for ticket- and event-related benefits; collect, validate, and submit employee utilization data; coordinate reporting with Payroll, Tax, and business partners.
Prepare and maintain ORCIT reporting documentation and supporting evidence; support audits, assessments, and remediation; keep evidence repositories current and audit ready.
Perform OFAC screening and verification for applicable vendors, payees, and transactions; document results, escalate potential matches or concerns, and work with Compliance and Risk teams.
Maintain records under enterprise retention policies and regulatory requirements, including classification, storage, retrieval, disposition, and periodic inventory and schedule reviews.
Produce recurring and ad hoc ticket utilization, inventory usage, and stakeholder engagement reports; lead end-of-season assessments, analyze trends, identify improvements, and prepare executive-ready reports and dashboards.
Develop, maintain, and review SOPs, controls, and process documentation; ensure they reflect current practices and requirements; support standardization, continuous improvement, training, and implementation of revised procedures.
Coordinate and track required team training, monitor compliance, report completion, maintain supporting records, and identify additional learning opportunities with leadership.
Manage billing for executive ticket allocations and event-related expenses; verify invoices, process reconciliation and payment, maintain audit-supporting records, track outstanding invoices, and prepare quarterly and ad hoc reports for the Executive Compensation team.