Sr Group Operations Manager

Bank of America•Charlotte, NC

About The Position

At Bank of America, this role leads multiple major operations segments for a site, region, or product line within the bank’s internal operations. It identifies, analyzes, and resolves complex problems; ensures compliance with policies; and identifies and implements improvements to process performance and operating efficiency. The position coordinates activities and processes across operations segments. The role supports overarching strategy for DROM new capabilities and process optimization. It articulates the business value of digitization across Global Operations and simple, consistent, shared horizontal components; challenges subject-matter experts on alternative solutions and approaches; and manages Technology/Operations Steering Committee workgroups to align efforts and influence change. It is responsible for product and capability pitch books, delivers executive presentations, and interacts effectively with diverse stakeholders. The role collaborates with Technology, Operations, and stakeholders to identify opportunities, influence change, and remove roadblocks while meeting aggressive deadlines and managing multiple responsibilities, changing deadlines, and competing priorities. The position oversees forecasting, staffing levels, and capacities; provides coaching and constructive feedback; and guides teams toward operational excellence. It ensures adherence to bank and regulatory policies and procedures, provides strategic guidance on procedures and product-related activities, and oversees budget and expense management, reporting, and forecasting for designated areas. It evaluates efficiency and opportunities for improvement and growth, identifying data, metrics, and key performance indicators to measure process effectiveness. It aligns bank priorities and strategies with employee metrics and goals and intervenes as needed to recognize, encourage, and improve team performance and support an inclusive work environment. The position may also manage associates.

Requirements

Strategic portfolio management.
Project management.
Change management.
Initiative management.
Strategic planning.
People management.
Employee engagement.
Operational excellence.
Capacity planning.

Nice To Haves

Agile project management.
Digital transformation.
Collaboration.
Controls management.
Issue management.
Problem solving.
Policies, procedures, and guidelines management.
Process management.
Process performance measurement.
Written communications.
Active listening.
Drives engagement.
Prioritization.
Process design.
Process mapping.
Key performance indicators.
Customer service management.
Regulatory compliance.
Risk management.
Stakeholder management.
Talent development.
Business operations management.
Customer and client focus.
Decision making.
Relationship building.
Business process analysis.
Career path design.
Organizational effectiveness.
Strategic thinking.
Strategy planning and development.

Responsibilities

Support overarching strategy for DROM new capabilities and process optimization.
Explain the value of digitization across Global Operations and of simple, consistent, shared horizontal components.
Challenge subject-matter experts on alternative solutions and approaches for building solutions.
Manage Technology/Operations Steering Committee workgroups, aligning efforts and strategy to influence change.
Create and maintain product and capability pitch books.
Deliver executive presentations and interact effectively with diverse stakeholders.
Collaborate with Technology, Operations, and stakeholders to identify opportunities, influence change, and remove roadblocks.
Meet aggressive deadlines while managing multiple responsibilities, changing deadlines, and competing priorities.
Oversee forecasting, staffing levels, and capacity planning.
Coach teams and provide constructive feedback to drive operational excellence.
Ensure teams adhere to bank and regulatory policies and procedures when making decisions affecting operations and product lines.
Provide strategic guidance to develop and analyze procedures that enhance unit and product-related activities.
Oversee budget and expense management, reporting, and forecasting for designated areas.
Evaluate efficiencies and identify process improvement and growth opportunities.
Identify data, metrics, and key performance indicators to measure process effectiveness.
Align bank priorities and strategies with employee metrics and goals, intervening as needed to improve team performance and support an inclusive work environment.
Model an inclusive environment for employees and clients.
Promote process knowledge, operational excellence, innovation, simplicity, data-based decision-making, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy, priorities, and contributions.
Ensure appropriate risk discipline, controls, and culture are in place to identify, escalate, and debate issues.
Inspect, coach, and provide feedback to motivate, differentiate, and improve performance.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength for roles across the organization.
Deliver business outcomes by prioritizing, inspecting, and appropriately delegating team work.