Group Operations Manager

Bank of America•Charlotte, NC

About The Position

At Bank of America, the Group Operations Manager manages one or more major operations segments for a site, region, or product line within the bank’s internal operations. The role identifies, analyzes, and resolves complex problems related to product lines; ensures compliance with policies; and identifies opportunities to improve process performance and operating efficiency. It also supervises employees’ day-to-day activities, including transaction execution. The manager oversees a broad set of operational, reporting, compliance, records, training, billing, and process-governance activities. These include managing tax imputation for ticket- and event-related benefits; maintaining ORCIT reporting and evidence; performing OFAC verification; administering global records management; producing utilization reporting and end-of-season assessments; maintaining SOPs and controls; coordinating required training; and managing billing and reporting for executive ticket allocations and event-related expenses. The position is a first-shift role in the United States of America, with a 40-hour workweek. Bank of America maintains an in-office culture and may require an employee currently working from home to work onsite in accordance with its workplace excellence policy.

Requirements

At least 5 years of experience with financial forecasting and/or expense management, reporting, and analytics, with demonstrated accuracy in high-visibility responsibilities.
Accounting, operations, or compliance experience.
Experience assessing processes and designing scalable solutions with effective governance and controls.
Ability to perform effectively under pressure and manage multiple priorities.
Experience managing, organizing, and analyzing large data sets.
Excellent attention to detail.
High school diploma, GED, secondary school qualification, or equivalent.

Nice To Haves

CPA knowledge.
Economic sanctions experience.

Responsibilities

Forecast and manage staffing levels and capacity; coach employees, support their development, and provide constructive feedback.
Apply end-to-end process knowledge and ensure adherence to bank and regulatory policies and procedures when making decisions affecting operations and product lines.
Develop and analyze procedures to enhance unit or product-related activities; oversee budget and expense management, reporting, and forecasting for designated areas.
Evaluate process efficiency, identify improvement and growth opportunities, and establish data, metrics, and key performance indicators to measure effectiveness.
Align bank priorities and strategies with employee metrics and goals; evaluate progress and support team performance and an inclusive work environment.
Manage compliance reporting, regulatory verification, records management, business reporting, process documentation, and training governance to support operational effectiveness, audit readiness, and compliance with enterprise and regulatory requirements.
Manage tax imputation for ticket- and event-related benefits; collect, validate, and submit employee utilization data; coordinate reporting with Payroll, Tax, and business partners; and monitor requirements and process enhancements.
Prepare and maintain ORCIT reporting documentation and supporting evidence; support audits, assessments, and remediation; and keep evidence repositories organized and audit ready.
Perform OFAC screening and verification for applicable vendors, payees, and transactions; document screening and due diligence; escalate potential matches or compliance concerns; and partner with Compliance and Risk teams.
Maintain records in accordance with enterprise retention policies and regulatory requirements, including classification, storage, retrieval, disposition, inventory reviews, and retention schedules.
Produce recurring and ad hoc reports on ticket utilization, inventory usage, and stakeholder engagement; lead end-of-season assessments; develop executive-ready reports and dashboards; and respond to reporting requests.
Develop, maintain, and review SOPs, controls, and process documentation; identify standardization and continuous-improvement opportunities; and support training and implementation of revised procedures.
Coordinate and track required team training, monitor compliance, report and send reminders, maintain completion records, and work with leadership to identify learning opportunities.
Manage billing for executive ticket allocations and event-related expenses; verify invoices; ensure timely processing, reconciliation, and payment; maintain supporting records; track payments and follow up on outstanding invoices; and prepare quarterly and ad hoc reports for the Executive Compensation team.