Sr Group Operations Manager

Bank of America•Plano, TX

About The Position

At Bank of America, the Sr Group Operations Manager leads multiple major operations segments for a site, region, or product line within the bank’s internal operations. The role identifies, analyzes, and resolves complex problems; ensures compliance with policies; and identifies and implements opportunities to improve process performance and operating efficiency. It coordinates activities and processes across operations segments. The position supports the overarching strategy for DROM new capabilities and process optimization, articulates the business value of digitization and shared horizontal components, and challenges subject-matter experts on solution approaches. It manages Technology and Operations Steering Committee workgroups, develops product and capability pitch books, delivers executive presentations, and works with Technology, Operations, and other stakeholders to identify opportunities, influence change, and remove roadblocks. The role requires meeting aggressive deadlines while managing competing priorities. Responsibilities include overseeing forecasting, staffing levels, and capacity; coaching teams; ensuring adherence to bank and regulatory policies; guiding procedure development; managing budgets, expenses, reporting, and forecasting; evaluating process efficiency; and using data, metrics, and key performance indicators to measure effectiveness. The role also aligns bank priorities with employee goals and supports team performance and inclusion. It may include associate management and the company’s stated manager responsibilities, including risk management, talent development, financial stewardship, communication, and delivery of business outcomes.

Requirements

Strategic portfolio management
Project management
Change management
Initiative management
Strategic planning
People management
Employee engagement
Operational excellence
Capacity planning
Customer service management
Regulatory compliance
Risk management
Stakeholder management
Talent development
Business operations management
Customer and client focus
Decision-making
Relationship building
Business process analysis
Career path design
Organizational effectiveness
Strategic thinking
Strategy planning and development

Nice To Haves

Agile project management
Digital transformation
Collaboration
Controls management
Issue management
Problem-solving
Policies, procedures, and guidelines management
Process management
Process performance measurement
Written communications
Active listening
Drives engagement
Prioritization
Process design
Process mapping
Key performance indicators

Responsibilities

Support the overarching strategy for DROM new capabilities and process optimization.
Explain how digitization across Global Operations creates business value through simple, consistent, shared horizontal components.
Challenge subject-matter experts on alternative solutions and approaches for building solutions.
Manage Technology and Operations Steering Committee workgroups, aligning efforts and strategy to influence change.
Develop product and capability pitch books.
Deliver executive presentations and interact effectively with diverse stakeholders.
Collaborate with Technology, Operations, and stakeholders to identify opportunities, influence change, and remove roadblocks.
Meet aggressive deadlines while managing multiple responsibilities, changing deadlines, and competing priorities.
Oversee forecasting, staffing levels, and capacity, and provide coaching and constructive feedback to drive operational excellence.
Lead teams in adhering to bank and regulatory policies and procedures when making decisions affecting operations and product lines.
Provide strategic guidance to develop and analyze procedures that enhance unit- and product-related activities.
Oversee budget and expense management, reporting, and forecasting for designated areas.
Evaluate efficiencies and identify opportunities for process improvement and growth.
Identify data, metrics, and key performance indicators to measure process effectiveness.
Align bank priorities and strategies with employee metrics and goals, and provide interventions to recognize, encourage, and improve team performance.
Model an inclusive environment for employees and clients.
Apply process knowledge, operational excellence, data-based decision-making, simplicity, and continuous improvement.
Communicate enterprise decisions, purpose, and results, connecting them to team strategy and priorities.
Ensure appropriate risk discipline, controls, and culture to identify, escalate, and debate issues.
Manage expenses and budgets in alignment with objectives and make sound financial decisions.
Assess talent and build bench strength across the organization.
Deliver business outcomes by prioritizing, inspecting, and appropriately delegating work.