Loan Operations Manager

DLP Bank•Jacksonville, FL

About The Position

The Loan Operations Manager leads the teams responsible for taking loans from approval through booking and servicing across the Bank’s mortgage, consumer, and commercial portfolios. The role owns the accuracy, speed, and compliance of closing, documentation, funding, boarding, servicing, and post-closing quality control. It serves as an operational partner to lenders, credit officers, and branch teams in the St. Augustine and Jacksonville markets. The manager oversees mortgage, consumer, and commercial loan operations; ensures compliance and quality controls; supports audits and regulatory exams; and reconciles loan system activity to the general ledger. The position also hires, trains, schedules, coaches, and evaluates staff, sets and tracks team performance, leads process and systems improvements, and serves as an escalation point for borrowers and internal partners.

Requirements

Bachelor’s degree in business, finance, or a related field, or equivalent experience.
Five or more years of loan operations experience in a bank or credit union, including mortgage and commercial or consumer lending.
Two or more years leading or supervising a team.
Working knowledge of TRID, RESPA, Regulation Z, HMDA, ECOA, flood, and BSA requirements.
Proficiency with a core banking platform, a loan origination system, and Microsoft Office.
Clear, friendly communication skills and comfort working with lenders, borrowers, and regulators.
Detail-oriented and organized, with the ability to remain steady under deadline pressure.
Strong coaching skills and the ability to develop people and build a team that owns its results.
Sound judgment on exceptions, with a habit of escalating early and documenting well.

Nice To Haves

Experience in the Northeast Florida market.
Experience with secondary market delivery, SBA, or construction lending.
Certifications such as CMB, CRCM, or similar.

Responsibilities

Oversee mortgage processing, underwriting support, closing, funding, and post-closing for conventional, FHA, VA, and portfolio mortgage products.
Manage secondary market delivery, investor conditions, file readiness, pipeline monitoring, and lock monitoring.
Ensure timely and accurate TRID disclosures, escrow setup, flood and insurance tracking, and HMDA data integrity.
Direct documentation, funding, and boarding for auto, personal, home equity, and lines of credit.
Maintain turnaround standards for indirect and direct consumer loans and resolve exceptions quickly.
Monitor adverse action, privacy, and disclosure requirements to protect fair lending compliance.
Supervise commercial loan documentation, closing coordination, collateral perfection, and loan boarding.
Track insurance, UCC filings, covenants, financial reporting requirements, and exception reports.
Partner with relationship managers and credit administration on renewals, modifications, and participations.
Perform and oversee quality control reviews and drive timely correction of file and documentation exceptions.
Support regulatory exams and internal and external audits with accurate reporting and file production.
Maintain procedures and workflows aligned with FDIC, FFIEC, and Florida banking requirements, and escalate risk early.
Reconcile loan system activity to the general ledger and resolve variances.
Hire, train, schedule, coach, and evaluate loan operations staff, and build cross-training across all three loan lines.
Set performance goals, track turnaround times and error rates, and report results to senior leadership.
Lead process improvement and core system or automation projects that remove steps and reduce rework.
Serve as the escalation point for borrowers, lenders, and branch partners with a calm, solution-focused approach.