Manager, Operations Command Center

Mastercard•Kansas City, MO

2d•$122,000 - $207,000•Onsite

About The Position

Manage and coordinate daily Operations Support functions for the Kansas City Operations Command Center. The role includes supervising, coaching, and developing staff. It requires shift work: 12-hour shifts from 6 a.m. to 6 p.m., working three days one week and four days the following week, including partial weekends. The manager establishes departmental procedures and standards to support prompt resolution of network problems and maximize network availability. The role directs department personnel and external technical support groups in resolving problems, supports staff performance and development, contributes data and guidance for fiscal planning, and manages workload within approved staffing and budget guidelines. It also develops reports, supports process enhancements across the technical lifecycle, coordinates performance communications and process compliance, collaborates on performance monitoring systems, and is responsible for Business Continuity Planning for assigned departments. The position requires a bachelor's degree in a technical field or an equivalent combination of training and experience. The successful candidate will have advanced business knowledge in a data center environment, advanced knowledge of telecommunications technology and processes, and experience managing technical staff in a 24x7 environment. The position is based in Kansas City, Missouri. Mastercard describes its corporate security expectations for all personnel, including adherence to security policies, protecting information confidentiality and integrity, reporting suspected security violations, and completing mandatory security training. The advertised salary range is $122,000–$207,000 USD. The posting states Mastercard intends to fill the position by 01/19/2027, or as soon as possible if that date has passed.

Requirements

Bachelor’s degree in a technical field or equivalent combination of training and experience.
Advanced business knowledge in a data center environment.
Advanced knowledge of telecommunications technology and processes.
Experience managing technical staff in a 24x7 environment.
Strong analytical skills and extended experience in database analysis.
Ability to communicate facts and ideas clearly orally and in writing.
Strong PC skills, including Word, PowerPoint, Excel, and Access.

Responsibilities

Establish and manage departmental procedures and standards to ensure prompt resolution of network problems and maximum network availability.
Direct and coordinate department personnel and external technical support groups to resolve problems in a timely and efficient manner.
Provide leadership, direction, development, and supervision to staff; communicate objectives, expectations, and performance results; and provide technical and advisory support for developing and implementing performance metrics.
Provide data and guidance to senior management for fiscal planning, evaluating financial requirements, and meeting financial objectives.
Identify departmental needs and develop and implement procedures; participate in financial planning and administration; and manage workload within approved manpower and budget guidelines.
Design and develop reports using Excel, PowerPoint, Word, and Access.
Provide business knowledge and process enhancements across the development and technical lifecycle for products and services, including Service Delivery, Customer Implementation, and Service Management.
Ensure timely and accurate performance communications and process compliance; document problem areas, coordinate resolutions, and report to management as necessary.
Work with development staff and requesters to identify data requirements for designing new or enhanced performance monitoring systems.
Manage Business Continuity Planning for assigned departments.
Abide by Mastercard security policies and practices, protect the confidentiality and integrity of accessed information, report suspected security violations or breaches, and complete mandatory security training.

Benefits

Medical, prescription drug, dental, vision, disability, and life insurance.
Flexible spending account and health savings account.
Paid leaves, including 16 weeks of new parent leave and up to 20 days of bereavement leave.
80 hours of Paid Sick and Safe Time.
25 days of vacation time and 5 personal days, prorated based on date of hire.
10 annual paid U.S. observed holidays.
401(k) with a company match.
Deferred compensation for eligible roles.
Fitness reimbursement or on-site fitness facilities.
Tuition reimbursement eligibility.
May be eligible for an annual bonus or commissions, depending on the role.