Command Center Operations Specialist I

Aurora•Coppell, TX

4d•$28 - $36•Onsite

About The Position

Aurora is hiring an Autonomous Vehicle Command Center Operations Specialist based in Coppell, Texas, within Vehicle Operations. The role collaborates with multiple teams to optimize fleet utilization and support scaled operations. The specialist uses complex IT systems to monitor, direct, and deploy autonomous vehicles across multiple environments, strategically deploying commercial fleet assets and monitoring vehicle behavior to support operational success and commercialization efforts. This is a fully on-site position with occasional travel as business needs dictate. The role supports a 24/7 operation and requires flexibility to work varying shifts, including possible nights, weekends, and holidays, as well as extended shifts of 10 to 12 hours. Overtime or holiday work may be required, especially during busy seasons. The position pays a base hourly wage of $27.50 to $35.50, and the successful candidate is eligible for benefits.

Requirements

Associate’s degree or higher in a technical, engineering, or operations discipline, or equivalent practical experience.
Self-starter with strong intrinsic motivation, intellectual curiosity, and a proactive approach to resolving challenges.
Ability to remain calm, focused, and collaborative in high-pressure, fast-paced operational conditions.
Ability to maintain sustained focus while monitoring proprietary software tools supporting autonomous vehicle operations.
Strong written and verbal communication skills.
Exceptional attention to detail.
Ability to prioritize effectively and make sound, proactive decisions in a dynamic environment.
Strong commitment to safety in all aspects of work.
Strong critical-thinking and problem-solving abilities.
Growth mindset and genuine enthusiasm for continuous learning.
Valid U.S. driver’s license, at least five years of driving experience, and a clean driving record verified by a Motor Vehicle Record check.
Must pass pre-employment and random drug and alcohol screenings.
Must work fully on site, with occasional travel as business needs dictate.
Flexibility to work varying schedules supporting a 24/7 operational environment.
Ability to work extended shifts of 10 to 12 hours.

Nice To Haves

Strong technical acumen and demonstrated ability to quickly master complex hardware, software systems, and diagnostic tools.
Expertise in complex problem-solving and systematic root-cause analysis in high-tempo technical environments.
Experience in complex, high-risk operations.
At least two years of leadership experience with a proven record of success.
College degree or advanced certificate in a technical, engineering, or operations discipline.
Experience in operations, trucking, technology, robotics, or automotive fields; direct industry experience is not required.
Passion for and expertise in vehicles, vehicle maintenance, or vehicle technology.
Experience in operations, technology, customer service, or automotive fields.
Proficiency in G-Suite.
Command-line interface experience.
Interest and aptitude for technology tools, such as apps, gaming, or Adobe Creative Suite.

Responsibilities

Respond to and resolve autonomous-vehicle trigger requests in a timely manner.
Monitor operating conditions for autonomous vehicles, including weather and traffic patterns.
Safely send remote commands to autonomous vehicles for on-road and closed-course testing.
Record real-time feedback about autonomy and platform performance during testing for delivery to engineers.
Triage and review remote-assist workflows that affect performance metrics and compliance.
Escalate operational blockers and suggest solutions.
Contribute to cross-functional projects as time permits.
Maintain current knowledge of how the self-driving technology works and understand daily software and operational changes.
Work toward quantitative and qualitative goals that affect Autonomous Operations and Aurora.
Interact with the public as an Aurora ambassador.
Serve as the initial point of contact for system analysis and resolve basic, well-documented vehicle issues.
Use the LM Remote Troubleshooter for diagnostics, check configuration details, and manage the vehicle stack, such as IDLE/AUTO.
Generate and manage diagnostic reports, including Vehicle Reports and Sysreports, and document and communicate findings in Slack channels.
Perform documented workarounds and procedures for common checklist failures, such as Propulsion Critical and Logging Disk Full.
Escalate complex or persistent issues to Vehicle Reliability Engineering (VRE) using formal procedures and provide complete documentation and a summary.