Command Center Specialist

Dean Dorton•Indianapolis, IN

About The Position

The Command Center Specialist supports Dean Dorton professionals by processing client-related projects and ensuring deliverables meet firm standards. The role prepares accurate, timely, high-quality materials that support client service and firm operations. It is part of the Office Services team, which provides administrative and operational support to the firm and its internal stakeholders. The specialist receives and processes client documents; prepares, formats, assembles, and reviews confidential client materials such as tax returns, financial reports, and proposals; and performs quality-control reviews of outgoing deliverables. The role also updates project status in the firm's workflow system, maintains organized electronic files and document-processing supplies, and provides backup support for the Front Desk Coordinator and Command Center Associate. The specialist contributes to cross-training, process improvements, and a collaborative, service-oriented team culture.

Requirements

At least two years of experience in an administrative support role.
Strong critical-thinking skills and the ability to manage multiple tasks and deadlines.
Excellent verbal and written communication skills.
Ability to work effectively with diverse stakeholders at all levels of the firm.
Strong attention to detail and accuracy.
Ability to exercise discretion when handling confidential materials.

Responsibilities

Receive, scan, and process incoming client documents accurately and efficiently.
Prepare, format, assemble, and review confidential client materials, including tax returns, financial reports, and proposals, in accordance with firm standards.
Perform administrative and quality-control reviews for outgoing client deliverables.
Update project and document status within the firm's workflow management system.
Maintain organized electronic file storage and documentation.
Track and maintain inventory of supplies used in document processing.
Provide backup support for the Front Desk Coordinator and Command Center Associate as needed.
Demonstrate attention to detail and accuracy in work products.
Manage multiple assignments and deadlines with organization and accountability.
Communicate professionally with Command Center leadership and internal stakeholders.
Use discretion and sound judgment when handling sensitive and confidential materials.
Collaborate effectively with team members to support workflow continuity.
Support cross-training efforts within the Command Center to ensure operational coverage.
Participate in process improvements that enhance efficiency and quality standards.
Contribute to a collaborative and service-oriented Office Services team culture.