Command Center Coordinator

Atlanta Airlines Terminal Company, LLC•Atlanta, GA

9d•Onsite

About The Position

The Command Center Coordinator serves as the central communications and dispatch authority for airport terminal operations, functioning similarly to a public safety emergency communications specialist within a 24/7 operational environment. The position is responsible for receiving, evaluating, prioritizing, documenting, and coordinating responses to operational incidents, emergency events, safety concerns, alarms, service disruptions, and customer-impacting issues across Hartsfield-Jackson Atlanta International Airport.

Requirements

Familiarization with airport facilities and processes will be required job training.

Responsibilities

Receive, assess, prioritize, and coordinate responses for emergency and non-emergency incidents.
Dispatch appropriate personnel and resources based on incident type, severity, and operational impact.
Serve as the primary communication area during system failures, fire alarms, injuries, weather events, infrastructure disruptions, and other critical incidents.
Monitor active incidents through resolution and maintain continuous situational awareness.
Coordinate communications with key airport stakeholders, including Airport Leadership, Fire Rescue, Airport Police, contractors, airlines, and other stakeholders.
Maintain incident command support through detailed event tracking and status reporting.
Continuously monitor life-safety and operational systems including Fire Alarm Systems, Building Management Systems (BMS), elevators, escalators, moving sidewalks, emergency phones, paging systems, and other infrastructure monitoring platforms.
Evaluate and interpret alarms, alerts, and system notifications to determine appropriate response actions.
Initiate emergency notifications and escalation procedures when required.
Identify recurring equipment failures or operational trends and communicate concerns to local leadership.
Manage high-volume telephone, radio, and electronic communications.
Coordinate work requests through technology platforms used to support airport operations.
Dispatch maintenance, custodial, transportation, 911, and support resources.
Monitor response times and ensure timely completion of operational requests.
Support airport continuity during irregular operations and large-scale events.
Cross train with other internal AATC departments.
Exercise independent judgment when prioritizing simultaneous incidents and operational demands.
Determine escalation levels based on risk, operational impact, and public safety concerns.
Provide real-time recommendations and operational updates to supervisors and airport partners.
Accurately document incidents, dispatch actions, notifications, and resolutions.
Complete detailed incident reports and after-action documentation.
Ensure compliance with AATC policies, airport regulations, safety standards, and operational procedures.