Manager, Sales Operations (Partnerships)

SpotOn•Chicago, IL

2d•$90,300 - $115,000

About The Position

SpotOn is seeking a Manager, Sales Operations to lead the operational function supporting its Partnerships organization. The role owns the processes, systems, data, reporting, and operating cadence that enable partnership leadership and relationship managers to focus on partnerships and revenue growth. It directly manages one team member, with potential to expand the team, and partners with Business Development, Sales, Sales Operations, Finance, Marketing, IT, and other cross-functional teams. The position may be based in San Francisco, New York, or Chicago and requires travel up to 25% of the time. The manager oversees partner-referred opportunity operations, business development processes, KPIs, technology and reporting, program implementation and onboarding, events, communications, and administrative and financial workflows. Responsibilities include improving processes and automation, resolving operational escalations, supporting planning and enablement, coordinating compensation-related updates, managing budgets and vendors, and preparing executive-level materials.

Requirements

Demonstrated ability to lead and develop a team, set direction, manage performance, and build others' capabilities.
Exceptional organizational and program management skills, attention to detail, and ability to distill complex information into clear, decision-useful material.
Strong analytical mindset and ability to use data to diagnose inefficiency, prioritize work, and identify automation solutions.
Proven ability to design and implement processes at scale.
Customer service mindset and/or client management skills, with strong communication and ability to adapt interpersonal style for internal and external partners, including executives.
Ability to collaborate, manage projects through others, and influence action without direct authority.
Adaptability and comfort with ambiguity and changing business dynamics and priorities.
At least 5 years of experience in business development, sales, operations, or customer/client management, including direct support of a leader, team, or complex programs.
At least 2 years of direct people management experience, or demonstrated equivalent leadership of a team or function.
At least 3 years of experience supporting clients in the hospitality industry.
Salesforce experience.
Experience supporting and improving an organization's sales process.
Bachelor's degree in business or equivalent additional experience.
Ability to sit at a desk for a large portion of the day; periodically bend, twist, stoop, and kneel; and occasionally lift up to 10 pounds.
Willingness to travel up to 25% of the time.

Nice To Haves

Experience owning or administering Salesforce workflows and reporting.
Experience with budget management and vendor or procurement processes.
Experience coordinating cross-functional enablement, training, or compensation-adjacent processes.

Responsibilities

Lead, manage, coach, and develop one team member; oversee hiring, onboarding, goal setting, performance management, priorities, workload, training, documentation, and future team development.
Own the end-to-end operating process for partner-referred opportunities, including intake, routing, partner attribution, service levels, pipeline visibility, issue resolution, and performance measurement.
Design, document, and continuously improve Business Development operating processes and remove process friction.
Define, track, and report operational and commercial KPIs, sharing insights and recommendations with Sales and Business Development leadership.
Serve as the senior escalation point for internal and external operational issues and resolve cross-functional blockers.
Own the Business Development team's technology stack in partnership with Sales Operations and IT, including requirements, workflows, automation, user adoption, and data hygiene.
Translate business needs into system and reporting requirements and partner with analytics and technical teams to deliver dashboards and reporting.
Evaluate opportunities to eliminate manual work through automation and build business cases for new tools or investment.
Maintain operational tools and access systems, including partner representative territory and coverage mapping and program communication channels.
Partner with Sales and Business Development leadership on planning, resource planning, and readiness for new programs and partnerships.
Lead implementation of new programs and initiatives, including scoping, stakeholder alignment, rollout, enablement, and post-launch measurement.
Own recurring partner program enrollment and onboarding cadence, including eligibility reviews, training tracking, go-live enablement, eligibility changes, and account reassignment protocols.
Coordinate with Compensation and HR to ensure program participants receive appropriate compensation plans and that related records are updated accurately and on time.
Plan and execute partner- and customer-facing events, including regional partner meetings, trade shows, conferences, and vendor-hosted events.
Manage communication and information flow between the Business Development team and internal and external audiences; provide leadership with decision-making context.
Oversee preparation of executive-level presentations and materials using Microsoft Office Suite, Google Suite, and other cloud-based software.
Own departmental budget tracking, purchase requisitions, accounts payable submissions and research, payments, and reconciliation; partner with Finance on forecasting and variance.
Plan and execute internal Business Development events and team offsites.
Manage special projects and assignments as needed, including work supporting Sales leadership.

Benefits

Medical, dental, and vision plan options.
Employer contribution to a Health Savings Account for eligible high-deductible health plan enrollees.
Company-paid life insurance and disability coverage.
401(k) retirement savings with annual employer match.
Restricted Stock Units (RSUs).
Pre-tax commuter benefits.
Paid parental leave.
Paid vacation, 10 company holidays including one floating holiday, sick time, and volunteer time off.
Monthly cell phone and internet stipend.
Education reimbursement up to $2,000 per calendar year.
Employee Resource Groups.