Operations Manager (Operations Manager II)

DHL (Supply Chain)•Waddell, AZ

2d•$72,000 - $95,000

About The Position

The Operations Manager II at DHL Supply Chain leads warehouse operations and implements processes to optimize performance. The role guides and develops a diverse team of Supervisors and indirect reports, promotes a safe and productive workplace, and contributes to operational and organizational success. The position also works with cross-functional teams and customers to support prompt, accurate order fulfillment and customer satisfaction. DHL Supply Chain North America operates more than 500 facilities, employs over 50,000 associates, and manages over 150 million square feet of warehouse space. The organization emphasizes teamwork, associate development, training, and continuous improvement in a business-casual environment.

Requirements

At least 1 year of logistics industry experience.
At least 2 years of experience in a supervisory or management role.

Nice To Haves

Bachelor's degree or equivalent experience.
Experience with P&L management, objective setting, and project management.

Responsibilities

Lead, motivate, coach, and develop Supervisors and indirect reports, fostering inclusion and belonging.
Develop and implement workflows, labor plans, standardized processes, and best practices to improve productivity, reduce costs, and increase operational efficiency.
Uphold health and safety regulations and promote safety awareness.
Compile reports on KPIs, including productivity and accuracy metrics, to inform decisions and support continuous improvement.
Promote open communication and collaboration among leadership and associates.
Partner with Human Resources and site leadership on hiring Supervisors, providing input and recommendations on candidate selection.
Collaborate with cross-functional teams to fulfill customer orders promptly and consistently.
Partner with customers and proactively address concerns to achieve customer satisfaction.