Operations Manager (Operations Manager II)
About The Position
The Operations Manager II oversees replenishment, picking, packing, and shipping operations at DHL Supply Chain. The role is responsible for the smooth and efficient operation of the warehouse and for implementing processes that optimize warehouse operations. The Operations Manager leads and develops a team, fosters a safe and productive work environment, and contributes to operational success and customer satisfaction. The position is scheduled Friday through Sunday, 5 p.m. to 5 a.m. DHL Supply Chain North America operates more than 500 facilities, employs over 50,000 associates, and manages over 150 million square feet of warehouse space. The organization emphasizes teamwork, associate development, training, and continuous improvement, and maintains a business-casual environment.
Requirements
- At least 1 year of logistics industry experience.
- At least 2 years of experience in a supervisory or management role.
Nice To Haves
- Bachelor's degree or equivalent experience.
- Experience with P&L management, objective setting, and project management.
- Manhattan WMS experience.
- Experience working in a B2B business model.
- Experience managing a team of 100 or more.
- Experience managing 3 or more salaried team members at one time.
- Labor management software experience.
Responsibilities
- Oversee replenishment, picking, packing, and shipping.
- Lead, motivate, and develop Supervisors and indirect reports through coaching, guidance, and support, while building an inclusive team culture.
- Develop and implement efficient workflows, labor plans, standardized processes, and best practices to improve productivity, reduce costs, and increase operational efficiency.
- Uphold health and safety regulations and foster safety awareness.
- Compile reports on key performance indicators, including productivity and accuracy metrics, to inform decisions and support continuous improvement.
- Promote open communication and collaboration between leadership and associates.
- Partner with Human Resources and site leadership on hiring Supervisors, providing input and recommendations to support candidate selection.
- Collaborate with cross-functional teams to fulfill customer orders consistently and promptly.
- Partner with customers and address concerns or issues to support exceptional customer satisfaction.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Prescription benefits
- Discounted stock purchase
- 401(k)
- Generous paid time off policy
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What This Job Offers
Job Type
Full-time
Career Level
Manager
