Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Greet customers and patients, offer assistance with products and services, resolve complaints, respond to requests promptly, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering services; increase focus on healthcare services to enhance the pharmacy experience.
• Assist the pharmacist with patient registration, prescription data entry, medication preparation, counting, and verification where permitted by law.
• Complete patient and physician calls under pharmacist supervision where permitted by law; assist with healthcare services such as vaccines and health screenings where allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work within company policies and applicable laws; ensure tasks are completed on time and hold the team accountable for efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow, organize daily activities, recommend allocation of pharmacy hours, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Under pharmacist direction, ensure compliance with and execution of non-clinical business administrative activities and pharmacy inventory tasks; manage annual inventory preparation.
• Complete non-clinical patient calls.
• Lead technology and process rollouts, champion change, engage the team in action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
• Apply asset-protection techniques; support diversion monitoring and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; build and sustain retail-partnership relationships.
• Lead technician performance management, including discipline and termination decisions or recommendations; enforce attendance, punctuality, legal compliance, and constructive-discipline policies.
• Hire, onboard, train, and schedule technicians; monitor timely training completion and follow company scheduling and training procedures.
• Identify gaps in team members’ pharmacy operations knowledge and support their training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring pharmacy and team-member licenses, registrations, and certifications for active status and compliance; use resources such as the Walgreens Online Verification System to document licensure status.
• Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable local, state, and federal laws.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and company training, including LTMP e-modules, and follow performance improvement plans.
• Monitor personal performance, seek constructive feedback, and use the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

Benefits

• Benefits are referenced at jobs.walgreens.com/benefits; specific benefits are not listed in the posting.